Triton Express: Receptionist

Triton Express (Pty) Ltd; Bloemfontein; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading logistics company in Bloemfontein is seeking a Receptionist to manage client interactions, handle calls, and assist with administrative tasks. The ideal candidate should have at least 2 years of experience in a reception or administrative role and possess strong communication skills. Join the team that values integrity and performance.

Qualifications

• Minimum of 2 years experience in reception or administration.
• Ability to manage incoming and outgoing calls efficiently.
• Proficiency in computer operations, especially Excel and Word.

Responsibilities

• Answer and redirect incoming calls.
• Greet clients and assist with queries.
• Monitor cleanliness of reception area.
• Handle cash payments according to procedure.
• Update national contact lists regularly.

Skills

Telephone Skills

Customer Care Skills

Basic Understanding of Freight/Transport

Computer Operations (Excel and Word)

Education

Grade 12

Tools

Alcatel system

General Office Equipment

Job description

Overview

Established in 1987, Triton Express has evolved from a modest business in Durban into a sophisticated operation with a comprehensive footprint throughout Southern Africa. As a proud member of the Plennegy Group, Triton Express is dedicated to providing reliable and efficient road freight logistics solutions tailored to the diverse needs of our customers. At Triton Express, we pride ourselves on our commitment to excellence, integrity, and innovation. Our skilled staff are dedicated to delivering a superior delivery experience, ensuring that each customer receives an efficient, dependable, and cost-effective service at all times. Join us and be part of a team that values performance, integrity, and leadership.

The position of Receptionist has become available at Triton Express in Bloemfontein.

Responsibilities

• Answering in-coming telephone calls, responding and redirecting as required.
• Taking / forwarding telephone messages.
• Greeting clients, handling queries, providing information, and resolving issues, as is appropriate.
• Sourcing telephone numbers and making outgoing calls as requested.
• Monitoring the cleanliness and presentation of the reception area, boardroom, and building entrance, and reporting any issues as needed.
• Greeting customers, assisting with depot drop-offs and collections.
• Dealing with collections and the daily reports thereof.
• Working with cash clients and ensuring payments are received according to procedure.
• Assist with sourcing potential new clients for the branch
• Providing information, directing clients and responding to queries.
• Filing – This includes filing given to receptionists by Personal Assistant, CSD/Admin Supervisor, Branch Manager and Operations Manager.
• Updating of Contact lists nationally and making sure internal extension numbers are kept up to date.
• National Contact list must be updated on regular basis.
• Monitoring office supply levels and initiating replenishment requests when necessary.
• Ensuring call back requests are fulfilled with follow ups.
• Daily reports compiled for personal incoming and outgoing calls with all employees and sending to Branch manager.
• Capturing of VSA’s on daily basis – all the information is sent to receptionists by the branches on daily basis.
• Assisting the Supervisor and Branch Manager with ad hoc tasks.
• Assisting with health and safety and with the maintenance files.
• Escalating unresolved client queries in a timely manner.

Requirements

• Grade 12
• 2 years reception/administrator
• Telephone Skills
• Preferred basic understanding of freight / transport operational processes.
• Procedures for local and international call placements.
• Branch structure and individual responsibilities / duties to staff.
• Operation of Alcatel (10 in-coming lines) system or similar.
• Operation of general office equipment.
• Handling client complaints and customer care skills.
• Computer Operations (Excel and Word intermediate) essential.

Job Details

• Work Level: Junior
• Job Type: Permanent
• Salary: Market Related
• EE Position: No
• Location: Bloemfontein