Training & Development Coordinator (Centre-Based, Umhlanga – Durban)

The Faculty Online Learning Group; Umhlanga Rocks; On-site; ZAR 200,000 - 300,000; Full time

Job summary

An educational organization in Umhlanga seeks a Training & Development Coordinator to manage tutor quality and operational oversight. The ideal candidate will have a Bachelor's degree and 2–3 years of relevant experience. Responsibilities include monitoring teaching sessions, leading tutors, and maintaining records. Flexibility in working shifts is required. The position is office-based with a salary range of R10 000 – R17 000 per month.

Qualifications

• 2–3 years’ experience in a leadership or training, coaching, or quality assurance role.
• Must reside within a 20 km radius of Umhlanga, KZN.

Responsibilities

• Monitor live and recorded teaching sessions for quality control.
• Lead and support a team of tutors operationally.
• Maintain accurate and up-to-date records and reports.
• Conduct regular quality assurance coaching for tutors.

Skills

Leadership

Organizational skills

Quality assurance

Communication

Education

Bachelor's Degree in any field

Job description

Overview

Location: Office-Based – Umhlanga, Durban

Type: Permanent

Start Date: Immediate

Salary: R10 000 – R17 000 per month (depending on shift, experience and qualifications)

We are seeking dynamic and highly organised Training & Development Coordinators to join our centre-based team in Umhlanga. This role blends instructional quality control with light operational oversight, ensuring our tutors deliver exceptional learning experiences and maintain the highest standards of professionalism.

Key Responsibilities

• Quality Control
  • Monitor live and recorded teaching sessions to ensure consistency in delivery, use of approved methodologies, and learner engagement.
  • Evaluate tutor performance based on punctuality, lesson preparedness, adherence to syllabus, professionalism, and background/set-up compliance.
  • Conduct regular quality assurance checklists, providing coaching and constructive feedback to tutors to drive continuous improvement.
  • Ensure all tutors maintain classroom standards, including effective time management, appropriate attire, and professional virtual/physical presentation.
• Operational Coordination
  • Lead a team of tutors operationally, acting as the first point of contact for daily escalations and support.
  • Oversee scheduling to ensure tutors enter classes on time and are logged into sessions as per rostered expectations.
  • Liaise with the scheduling and HR teams regarding absenteeism, performance issues or policy breaches.
• Reporting & Administration
  • Maintain accurate and up-to-date records, including shift reports, master lists, and quality reports, in line with Company policies.
• Team Leadership
  • Lead, guide, and support a team of teachers.
  • Handle scheduling, training, quality assurance, and performance evaluation of team members.

Requirements

• Bachelor's Degree in any field
• Ideally 2–3 years’ experience in a leadership or training, coaching, or quality assurance role
• Must reside within a 20 km radius of Umhlanga, KZN

Working Hours

• Monday - Thursday 07:00 - 19:00 SAST
• Monday - Thursday 19:00 - 07:00 SAST
• Friday - Sunday 07:00 - 19:00 SAST
• Friday - Sunday 19:00 - 07:00 SAST

Remuneration

• R10 000 – R17 000 per month (based on shift, experience and qualifications)

Other: Must be able to work centre-based full-time from our Umhlanga offices. Flexibility to work shifts where operationally required.

POPI Disclaimer: By applying for this position, you consent to The Faculty collecting and processing your personal information as part of the recruitment process. Your data will be treated per the Protection of Personal Information Act (POPIA). Please get in touch with us directly if you wish to withdraw your consent or have any queries about how your information is handled.