Tourism Destination Specialist

Interdot Solutions; Cape Town; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

A Destination Management Company in Cape Town is seeking a Tourism Destination Specialist to expertly quote and strategize profitable tour products. The ideal candidate will have a minimum of 4 years of experience in destination management, strong sales and negotiation skills, and the ability to build relationships with agents and suppliers. This position offers a hybrid working environment with flexible hours to suit individual schedules while ensuring a full workday. Comprehensive knowledge of the market and customer care is essential.

Qualifications

• Minimum of 4 years of experience in a Destination Management Company.
• Ability to effectively quote and strategize tour products.
• Demonstrates good communication skills and customer care.

Responsibilities

• Secure business and cost products effectively.
• Build and maintain relationships with agents and suppliers.
• Quote and design creative itineraries and proposals.
• Negotiate with suppliers for better rates and terms.
• Handle the 24-hour emergency phone.

Skills

Energetic sales skills

Market understanding

Relationship building

Negotiation skills

Education

Matric

Relevant tertiary qualifications

Job description

Tourism Destination Specialist (Cape Town)

About the job Tourism Destination Specialist (Cape Town)

Tourism Destination Specialist Cape Town

Introduction:

• Our client in the Destination Management Industry is looking for energetic Destination Specialists to join the team in Cape Town. As a Destination Specialist, your primary objective is to proficiently quote and strategize profitable tour products, catering to both existing and potential clients. This role demands a keen understanding of the market, adept sales skills, and efficient management of operational and financial aspects.
• Responsibilities / Duties:
• Secure business and effectively cost products.
• Understand the market and margin control.
• Build up and maintain agent and supplier relationships.
• Develop own sales strategy to secure more business through existing and new agents.
• Work closely with the team to achieve goals.
• Operations:
• Quote and design successful creative itineraries and proposals for all market related ADHOC groups, Tour Series and FIT requests.
• Capture and confirm bookings in Tourplan.
• Negotiate with suppliers for better rates, cancellation policies and FOCs.
• Find new suppliers that offer a good service and better rates.
• Follow up on quotes that have been sent out.
• Successfully run groups, tour series, and FIT booking.
• Compile welcome pack documents.
• Create co-pilots according to itineraries.
• Handling the 24hour emergency phone.
• Prepare guide documentation and brief guide before travel date.
• Work closely with tour guides whilst on tour.
• Instruct debtors to raise invoices.
• Reconcile supplier invoices for processing.
• Assist debtors clerk with invoicing / collection queries.
• Reconcile tour guide expense sheets on completion of tours and check guide salary invoices.
• Additional responsibilities:
• Participate in supplier training and workshops.
• Reduce the transaction turnaround time.
• Demonstrate good communication skills and customer care.
• Stay current on events and changes of suppliers and products.
• Travel on educational and familiarizations trips.
• Matric
• Relevant tertiary qualifications (advantageous)
• Min of 4 years of Destination Management Company Experience.

Working Schedule:

• Enjoy a hybrid work setting, with the option to spend 2-3 days working from the office each week.
• You have the flexibility to start your workday as early as 10 am, while ensuring a full 8-hour workday.