Customer Service Agent

FlySafair; Gqeberha; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading airline in South Africa seeks a dedicated customer service representative. This role involves assisting passengers with ticket sales, handling flight disruptions, and maintaining confidentiality. Successful candidates must have Grade 12 and experience in airport ticket sales. Strong conflict resolution and customer service skills are essential. Flexibility for shifts and weekends is required. Applications close on 05 February 2026.

Qualifications

• Grade 12 or equivalent required.
• Airport and ticket sales experience is essential.
• Must have knowledge of Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Assist passengers with ticket sales, bookings, and flight changes.
• Handle customer complaints professionally.
• Provide excellent customer service.

Skills

Customer service

Conflict resolution skills

Microsoft Office

Education

Grade 12 or equivalent

Job description

Responsibilities

• Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
• Assist customers when there are flight disruptions and/or cancellations;
• Handle and safeguard of confidential information; address any complaints in a professional and timely manner;
• Escalate any problematic issues to the Supervisor on duty;
• Provide professional customer service at all times.

Qualifications

• Grade 12 or equivalent (Essential);
• Airport and ticket sales experience (Essential);
• Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
• Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
• Excellent understanding of delivering great customer service;
• Excellent written and verbal command of the English language including proper phone etiquette;
• Conflict resolution skills.

Personal Attributes

• Excellent written and verbal command of the English language including proper phone etiquette;
• Punctual;
• High degree of patience and assertiveness;
• Trustworthy, professional and reliable, including dealing with confidential information;
• Immaculate time keeping;
• The ability to work well under pressure;
• Practice good time management;
• Customer focused and service oriented;
• Conflict resolution skills.

Application Guideline

• Email applications will not be accepted;
• Preference will be given to members of under-represented designated groups;
• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair Reserves The Right

• Not to proceed with this vacancy;
• To appoint the selected candidates based on its operational requirements.

Closing Date: 05 February 2026

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