TELESALES DESK CLERK & CUSTOMER LIAISON

Work Africa; East London; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A staffing agency in East London seeks a Telesales Desk Clerk to manage customer orders and provide account support. The successful candidate will handle calls, capture orders, and ensure accuracy in documentation. The role requires flexibility in working hours and strong communication skills. Those with previous telesales experience and proficiency in Microsoft Office will be preferred. The role offers a monthly salary of R8,500.

Qualifications

• Previous telesales/sales experience is necessary.
• Own reliable transport required to commute.
• Flexibility in working hours is essential.

Responsibilities

• Answer calls fast and greet customers professionally.
• Capture orders accurately and create production orders.
• Manage and check order accuracy before confirming.

Skills

Proficient in Microsoft Excel

Proficient in Word

Proficient in Outlook

Strong multitasking skills

Clear phone manner

Good writing skills on WhatsApp and email

Education

Matric/Grade 12

Job description

TELESALES DESK CLERK & CUSTOMER LIAISON / WILSONIA, EAST LONDON – This role is responsible for taking orders, customer liaison, account management, bills printing, and processing of orders. It will suit an applicant residing near Wilsonia. The start date for this role will be 2nd February 2026.

Minimum requirements

• Matric/Grade 12
• Previous telesales/sales experience
• Own reliable transport to and from work
• Highly proficient in Microsoft Excel, Word, Outlook
• Strong skills and multitasking, accuracy, and communication (clear phone manner, good writing skills on whatsapp and e-mail)
• Previous experience in Dispatch – stock checks, adjustments, picking slips, invoices, and delivery notes (advantage)
• Previous experience in Cash office – balancing cash, card slips, invoices, float control, banking (advantage)
• Must be flexible with regards to working hours, and be willing to work day or night shifts, and public holidays as required

Role and responsibilities

• Telesales – Answer calls fast, greet customers professionally, be friendly and clear
• Capture orders accurately
• Create production orders, and basic estimates/quotes
• Manage standing and recurring orders and special instructions
• Check order accuracy before confirming; fix any errors promptlyPrint and prepare reports, picking sheets, invoices
• Update customer details and delivery notes
• Follow pricing and discount rules; no unauthorized price changes
• Communicate with production, dispatch, drivers, and accounts to resolve issues
• Keep call logs and daily sales notes
• Dispatch support as and when required
• Cash office support as and when required

Salary: R8,500 per month

Application Process: Please apply online or mail CV to [e-mail] with “TELEDESKFB” as a reference. If you don’t hear from us within 2 weeks of your application, please consider your application unsuccessful