Technical Support Technician

Weskus Personeel; Paarl; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A dynamic technical support company in Paarl is seeking a Technical Support and Installation Technician to provide customer service, perform broadband installations, and manage technical inquiries. Ideal candidates should have a valid driver's license, proven experience in broadband networking, and strong problem-solving skills. This full-time role involves managing helpdesk operations and ensuring technical systems function efficiently.

Benefits

Use of company vehicle for business purposes only

Qualifications

• Valid drivers license.
• Proven experience in broadband networking or technical support.
• Good understanding of routers, wireless technology, and internet systems.
• Strong communication and problem-solving skills.
• Ability to work independently and in a team.
• Physically capable of climbing ladders and working in confined spaces.

Responsibilities

• Manage the helpdesk and provide professional technical support to customers.
• Set up and update new customer systems.
• Maintain and update UNMS devices daily.
• Perform stock control and track field inventory.
• Record installations and repairs on Google Calendar / OneNote.
• Conduct on-site service calls safely and responsibly.
• Provide clear instructions to customers on using routers and services.
• Test and troubleshoot equipment and infrastructure issues.

Skills

Customer Service

Trouble Shooting

Technical Support

Dhcp

SQL

Active Directory

VOIP

Windows

VPN

hardware

Dns

Software Applications

Java

VMware

SharePoint

Job description

Job Description

We are seeking a Technical Support and Installation Technician based in Paarl to join our dynamic team. The ideal candidate will provide excellent customer service perform broadband installations and ensure all technical systems run smoothly and efficiently.

Key Responsibilities

• Manage the helpdesk and provide professional technical support to customers.
• Set up and update new customer systems.
• Maintain and update UNMS devices daily.
• Perform stock control and track field inventory.
• Record installations and repairs on Google Calendar / OneNote.
• Stay current with broadband technology developments.
• Conduct on-site service calls safely and responsibly.
• Maintain tools and equipment in good working condition.
• Provide clear instructions to customers on using routers and services.
• Test and troubleshoot equipment and infrastructure issues.
• Remove or replace equipment after service cancellations or changes.
• Conduct site surveys for potential customers.
• Follow health and safety regulations and conduct weekly tool talks.
• Collaborate with team members and assist management with ad hoc tasks.

Basic Qualifications

• Valid drivers license.
• Proven experience in broadband networking or technical support.
• Good understanding of routers wireless technology and internet systems.
• Strong communication and problem-solving skills.
• Ability to work independently and in a team.
• Physically capable of climbing ladders and working in confined spaces.

Additional Information

Use of the company vehicle for business purposes only

Required Experience

IC

Key Skills

Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications

Employment Type

Full-Time

Experience

years

Vacancy

1