Technical Support (Electrical) - Bulk Material Handling

Metso Outotec; Gauteng; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading engineering company is seeking a Technical Support Specialist in Cape Town, South Africa. The role involves evaluating technical requirements, developing engineering solutions, and providing on-site support during installations. Candidates should have a technical degree and 6-8 years of relevant experience in electrical engineering. Strong teamwork, communication skills, and proficiency in CAD software are essential for success. The position offers competitive compensation and opportunities for professional development.

Benefits

Competitive compensation

Extensive learning opportunities

Inclusive company culture

Qualifications

• 6–8 years of hands-on experience in electrical engineering.
• Proficient in CAD software for design and documentation.
• Experience in field engineering including installation and troubleshooting.

Responsibilities

• Lead technical engagement for equipment functionality assessments.
• Prepare technical requirements and supporting engineering data.
• Collaborate with Sales to define customer needs.

Skills

Electrical engineering experience

Teamwork

Communication skills

Attention to detail

Time management

Education

Technical degree in engineering or related discipline

Tools

2D and 3D CAD software

Job description

Technical Support (Electrical) – Bulk Material Handling, Cape Town, South Africa

Join an industry leader and make a positive change in the sustainable use of the world's natural resources.
Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world.
With us, you will embark on a personal growth journey and are encouraged to realize your potential.
This is your invitation to rise above the possible.

About the role

We are looking for a Technical Support Specialist – Bulk Material Handling (Electrical) to join our team in Cape Town.
In this role, you will be the initial technical point of contact for customers, working closely with the Sales team to understand and define customer needs.
Your primary responsibility will be to evaluate technical requirements and develop first‑level engineering solutions, including preliminary designs, drawings, specifications, and technical data that align with Metso's product and service capabilities.
This position plays a key role in shaping early‑stage opportunities by ensuring technical feasibility and alignment with customer expectations.
You will support the quotation process by providing accurate and timely technical input, ensuring compatibility with bulk material handling systems, and helping to craft tailored solutions that meet performance, cost, and delivery targets.
Your contributions will directly impact customer satisfaction and the successful transition of opportunities into executable projects.
You will report directly to the Engineering Manager.
This position is mainly located in Cape Town, South Africa.

Team you belong to

You will be part of the Technical Support – Bulk Material Handling Team, collaborating closely with internal and external stakeholders including Sales, Supply Chain, Management, Clients, Sub‑Contractors, and Engineering.
Together, you'll drive early‑stage technical engagement and shape customer solutions that align with our mechanical and electrical capabilities.

Key responsibilities

• Lead first‑level technical engagement for assessing equipment functionality related to refurbishment, upgrades, or retrofits.
• Prepare and compile technical requirements and supporting engineering data for proposed solutions.
• Perform mechanical and electrical engineering design calculations to validate feasibility and performance.
• Assist in developing and reviewing functional design specification packages.
• Contribute to the creation and review of technical documentation, including installation, operation, and maintenance manuals.
• Prepare and review commissioning and start‑up procedures to ensure smooth project execution.
• Provide on‑site engineering support during installation, commissioning, and troubleshooting phases.
• Collaborate with Sales to define customer needs and translate them into technical solutions.
• Support root‑cause analysis and technical investigations for existing equipment and field issues.
• Coordinate with internal teams such as Engineering, Supply Chain, and Project Management to align technical deliverables.
• Ensure compliance with industry standards, safety regulations, and company engineering practices.
• Maintain accurate records of technical engagements, design iterations, and customer feedback.
• Participate in continuous improvement initiatives to enhance engineering processes and solution quality.

Who you are

• Hold a technical degree or higher in engineering or a related discipline.
• Bring 6–8 years of hands‑on experience in electrical engineering.
• Proficient in 2D and 3D CAD software for design and documentation.
• Experienced in field engineering, including installation, commissioning, and troubleshooting.
• Understand product lifecycle management (PLM) concepts and their application in engineering workflows.
• Demonstrate strong knowledge of engineering data management (EDM) systems and practices.
• Well‑versed in relevant international engineering codes, standards, and compliance requirements.
• Able to independently organize, plan, and execute tasks with minimal supervision.

Essential skills, competencies and requirements (hard and soft)

• Strong drive and performance orientation.
• Ability to work in a team atmosphere.
• Strong communication, cooperation and interpersonal skills.
• Well‑spoken and able to stay calm and focused under high‑pressure situations.
• Attention to detail and a sense of urgency‑oriented behaviours.
• Highly motivated individual who can work under pressure, understand time frames, and meet deadlines.
• Self‑motivated, performance‑driven focus on providing excellent customer service.
• Prepared to work flexible work hours to meet deadlines when required.

What’s in it for you

An inspiring purpose – enabling sustainable modern life.
Minerals and metals are the backbone of essential functions in the modern world.
However, there's a pressing need for more sustainable solutions to collect and process them.
At Metso, you get to be part of transforming the industry and making a positive change.
Compensation and rewards – global incentive program tied to business and performance targets.
A thriving culture – we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential.
A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
Extensive learning opportunities – ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
Worldwide support – leverage our network of peers across the world, offering valuable assistance.
We get things done together, through open and honest communication.

Get in touch

Want to rise above the possible with us? Go to our website, click on careers and start your application.

Equal Opportunity

Metso is an equal‑opportunity employer committed to fostering an inclusive and diverse workforce culture.
All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.