Technical Service Specialist - Southern Africa

Novonesis; Gauteng; Hybrid; ZAR 600 000 - 900 000; Full time

Job summary

A leading biotechnology company is seeking a Technical Service Specialist for Southern Africa. This individual will provide technical support, grow business opportunities, and oversee poultry trials. The ideal candidate holds a Masters' or PhD in Animal Health and Nutrition, with significant experience in the field. The role is hybrid, based in Johannesburg, requiring travel to engage with key clients across the region.

Qualifications

• 8-10 years' experience in Animal health and nutrition.
• Understanding of probiotics and enzymes is an advantage.
• Must develop regions independently.

Responsibilities

• Offer technical support related to product performance.
• Grow existing business with Account Managers.
• Supervise customer poultry trials and deliver analyses.
• Maintain relationships with key customers and influencers.
• Investigate complaints and resolve industry issues.
• Engage with trade associations related to the poultry industry.
• Develop understanding of competitive landscape.
• Create annual account plans for key customers.
• Represent Novonesis on industry forums.

Skills

Animal health and nutrition expertise

Proficiency in feed formulations

Strong communication skills

Education

Masters' or PhD in Animal Health and Nutrition

Job description

Technical Service Specialist - Southern Africa

Join to apply for the Technical Service Specialist - Southern Africa role at Novonesis

In Novonesis, we know that solutions rooted in biology can help solve humanity's biggest challenges.

Since we began more than a century ago, this has been our guide.

It's how we've gotten so far.

And it's how we'll impact the future.

Now, more than ever, the world needs change.

And with biosolutions, the possibilities for transformation are endless.

Responsibilities

• Offer technical support, in conjunction with relevant technical support teams, related to product performance, at key accounts and channel partners.
• Work with regional Account Managers to grow existing business, and nurture new opportunities, and actively participate in the sales process.
• Supervise customer and distributor poultry trials, visit research facilities, and deliver detailed analyses of Trial results.
• Maintain high-level relationships with key customers and influencers, especially nutritionists and vets.
• Investigate customer complaints and resolve industry issues on-site, including product applications and Marketing efforts.
• Engage in professional trade associations and committees related to the poultry industry.
• Develop a deep understanding of the competitive landscape for gastrointestinal health products and services and equip distributors through value messaging against competitors.
• Work with Account managers to create annual account plans for key customers and channel partners for their long-term growth and ensure direction is in alignment with global marketing plans.
• Be able to represent Novonesis® on industry forums and be the voice of our solutions in trade shows and conferences, when needed.

Qualifications

• Masters' or PhD in Animal Health and Nutrition, or related field.
• Understanding and experience in feed formulations involving probiotics and enzymes will be an advantage.
• Have 8-10 years' experience in Animal health and nutrition, with a solid understanding of application and product formulations.
• Strong drive, responsible, goal-oriented, well organized, and Self-motivated, being able to develop regions independently.
• Willingness to travel ~50% of the time primarily in the assigned region when required.

Other Information

• The role reports to the commercial lead for Animal Health and Nutrition Africa.
• The role will be based in our Johannesburg office, we operate in a hybrid model and mandate to be in the office at least 3 days a week, when not traveling.
• This is an individual contributor role.

EEO Statement

At Novonesis we commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

We recommend you not to attach a cover letter to your application. Instead, we encourage you to include a few sentences in your resume / CV about why you are applying.

To ensure a fair recruitment process, please refrain from adding a photo in your resume / CV.

Novonesis is dedicated to fostering a unique community by embracing and respecting differences.

We make all employment decisions based on business needs, ensuring that every individual can thrive regardless of identity or background such as ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.