Technical Sales Representative

Pro Tem; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A technical sales company in Durban is seeking an individual for an Internal Sales position. The role involves providing back office support for sales activities, assisting with technical inquiries, and ensuring the completion of the sales process. The ideal candidate should have a post-matric qualification in engineering and preferably some experience in internal sales. Exceptional communication skills and a proactive approach are essential. The position offers market-related salary and opportunities for growth.

Benefits

Bonus subject to performance

Provident fund

Qualifications

• 0-2 years of working experience in Internal Sales.
• Experience with pump sales or technical sales is beneficial but not essential.
• Proven ability to multitask effectively.

Responsibilities

• Provide strong back office support for sales activities.
• Assist customers with technical inquiries and quotations.
• Manage the sales process from inquiry to delivery.

Skills

Proactivity

Good communication skills

Technical knowledge in pumps

Education

Post matric qualification in engineering (ND/BTech/BEng)

Job description

Language

English (Zulu or Afrikaans will be beneficial)

Qualification

Post matric qualification in engineering ND/BTech/BEng (Mechanical, Mechatronics, Electrical, Electromechanical, Chemical)

Experience

Salary

0-2 years

• Working experience in Internal Sales; Admin experience important; Experience with pump sales or technical will be an advantage but is not essential as candidate will be groomed
• Market related, depending on the level of applicant
• Plus provident fund
• Bonus subject to company performance and individual performance

Core Responsibilities

Internal Sales Duties

• Provide strong back office support for all sales activities, internal and external.
• Assist customers with technical enquiries and issuing of accurate quotations nationally. This includes email, telephonic and in person.

• Be able to spec competitor pump equivalents and offer solutions to customers.

• Be technically strong to read and understand pump graphs, bill of materials and drawings.

• Understand product to application fit (training will be provided).
• Prepare quotations, with the use of price lists, suppliers, intranet system and global factory communications. Quotations will be prepared for pumps, spares, repairs, field services and systems.
• Prepare system proposals and prepare supporting documentation write ups.

• Ensure the completion of the sales process from enquiry to successful delivery and payment.

• Proactively follow up on offers made and constant liaising with customers regarding status of orders and back orders.
• Retrieving order numbers, processing proforma invoices and proactively following through with implementation.
• Support branch manager and external colleagues when on the road.
• Ordering of local buy out products.
• Assist in deliveries and collections.
• Update company sharepoint documents and lean kit daily.
• Development of the Busch business in the province by:

• Practicing value added selling and upselling – always sell more that is asked for.
• Performing lead generation for key segments. Uncovering new opportunities whether via websites or through existing customers.
• Assist in growing the key business units.

Accounting / Administrative Duties

• Creditors – retrieve supplier quotations and invoices. Process supplier purchase orders.
• Debtors – action debtors report for outstanding payments owed.
• Debtors – send invoices and statements and collect payments from customers when required.
• Control and reconcile petty cash.

• Completing sales reports for senior management when required.

• Filing of all documents.
• Source parts required for all non-Busch products.
• Assist with walk-in customers.

• Assist in deliveries and collections of stocks, supplier parts and pumps for service.
• Prepare spares and pumps that must be picked for delivery/collection by customers.
• Provide follow ups for the business units growth.

Stock Control Duties

• Keep control of all Durban stock.
• Order stock for MRP and customer orders from head office weekly.
• Do cycle counts and stock counts.
• Receive, count and sign off stock.
• Control stock in warehouse. Receive stock deliveries and coordinate outgoing stock.

Other

• Prepare marketing material for the branch when required.
• Purchasing of monthly office consumables.
• Co-ordinate customer events when required such as golf days, road shows, lunches, and refreshments.
• Must adhere to all health and safety requirements and assist in its upkeeping.
• You will be expected to drive continuous improvement and lean development within the business. Achievement of business plan targets and alignment to company core values in particular.
• Assist in meeting the branches key performance indicators.

• Any other duties as requested by senior management.
• Duties are subject to change

Training

This role is an internal position in a technical product related environment for technical sales and administration. The new employee will follow a structured orientation and training programme:

• Approximately one-week orientation training in Johannesburg and/or one-week in Cape Town, depending on time allowance.
• One-week with the Durban sales team and in the service centre.

• Thereafter two-weeks will be given to complete all relevant online sales and technical training. This will be to learn on products and segments

• On the job training will continue in the sales dept under the guidance of the sales team manager

Character Traits

• Must be a proactive individual
• Must be energetic and helpful
• Must be a team player and people’s person
• A good communicator verbally and in writing

• Strong technical abilities in pumps/compressors/spare parts
• Must have a natural love for closing a deal or making a sale
• Strong ability to work accurately with numbers and information
• Must be able to multitask and enjoy a high-performance environment

Work experience

The following will be beneficial, but is not essential:

• Previous experience in internal sales in a company focusing on sales and support of a technical product (such as pumps, compressors, valves etc) to an Industrial customer base such as food, beverage, automotive, chemical, pharmaceutical, plastics.

Experience dealing with agents/distributors/re sellers of a product is a benefit