Team Leader Short Term Insurance Claims

Standard Bank Group; Roodepoort; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading financial services group in South Africa is seeking a Team Leader for Short Term Insurance Claims. The successful candidate will manage a frontline claims team, ensuring high-quality outcomes while meeting service targets. With a focus on leadership and development, applicants should have 3-5 years of supervisory experience in short-term insurance claims or customer service. A First Degree in Short Term Insurance is required, along with strong knowledge of claims processes and claims management systems.

Qualifications

• 3 - 5 years experience in a leadership or supervisory role.
• Minimum of 3 years’ experience in Short-Term Insurance claims or customer service industry.
• Strong knowledge of claims processes and emergency dispatch procedures.

Responsibilities

• Lead, coach and manage a frontline claims team.
• Ensure team meets service and productivity targets.
• Accountable for claims quality and consultant performance.

Skills

Adopting Practical Approaches

Challenging Ideas

Directing People

Following Procedures

Making Decisions

Producing Output

Control Evaluation

Insurance Products

Insurance Processing

Education

First Degree - NQF 6 in Short Term Insurance

Tools

Microsoft Office

Claims management systems

Job description

Team Leader, Short Term Insurance Claims

• Full-time
• Business Segment: Insurance & Asset Management

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To lead, coach and manage a frontline claims team to deliver consistent, high quality, empathetic and compliant buildings claims outcomes, in line with the operational, customer experience, cost, quality and people objectives set by the Claims Manager.

The Team Leader is accountable for intraday execution, claims quality, consultant performance, customer experience and people development, ensuring the team consistently meets agreed service and productivity targets.

Type of Qualification: First Degree - NQF 6
Field of Study:Short Term Insurance
Experience Required 3 - 5 years experience in a leadership or supervisory role. Minimum of 3 years’ experience in the Short-Term Insurance claims or customer service industry.

Strong knowledge of claims processes, emergency dispatch procedures, and service provider networks. Proficient in Microsoft Office and claims management systems

• Adopting Practical Approaches
• Challenging Ideas
• Directing People
• Following Procedures
• Making Decisions
• Producing Output
• Control Evaluation
• Insurance Products
• Insurance Processing

Job Location