Team Lead : Claims Processing

Telesure Investment Holdings (Tih); Johannesburg; On-site; ZAR 350 000 - 450 000; Full time

Job summary

A leading insurance company in Johannesburg seeks a Team Lead for Claims Processing to lead a team of consultants and ensure effective claims validation. Responsibilities include monitoring performance, ensuring compliance with policies, data analysis, and managing internal customer relationships. Ideal candidates will possess strong leadership skills and experience in claims handling or a related field, contributing to operational excellence and customer satisfaction.

Qualifications

• Experience in leading teams in a claims processing environment.
• Strong understanding of performance management systems.
• Ability to analyze data to identify trends and drive improvements.

Responsibilities

• Lead and motivate a team of Processing Claims Consultants.
• Monitor team performance and provide coaching.
• Ensure operational compliance and quality in claims processing.
• Collate and analyze claims processing data.
• Manage client and customer relationships.

Skills

Leadership

Performance Management

Data Analysis

Customer Management

Job description

Job Purpose

Join to apply for the Team Lead : Claims Processing role at Telesure Investment Holdings (TIH) Johannesburg, Gauteng, South Africa. Job Purpose: Lead a team of Processing Claims Consultants to ensure the effective validation of already-captured claims.

Ensure individual contributors are performing against targets, while reviewing their performance and coaching them to do so in order to assist in achieving the required operational targets.

Responsibilities

Leadership and Direction: Explain the local action plan to support team members in their understanding of what needs to be done and how this relates to the broader business plan and the organisation's strategy, mission and vision; motivate people to achieve local business goals.

Performance Management: Respond to personal objectives and use performance management systems to improve personal performance.

Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.

Operations Management: Supervise others working within established operational systems by ensuring quality decisions are made regarding the outcome of claims.

Operational Compliance: Identify, within the team, instances of non-compliance with the organisation's policies and procedures and / or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.

Data Collection & Analysis: Collate and analyse claims processing data using pre-set tools, methods and formats. Involves working independently.

This may involve identifying trends regarding the customer experience.

Customer Management (Internal): Help senior colleagues manage client and customer relationships by using relevant client systems.

Document Management: Create and ensure compliance with a company wide document management system.

Administration: Produce, update and provide best practice support on a wide range of MS documents, databases and other departmental systems to support the work of more senior colleagues.

Correspondence: Respond to escalated requests using telephonic conversation or emails (internal and external).

General Information

Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind?

Don't wait, apply now.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Finance and Sales

Industries: Insurance

Location: Johannesburg, Gauteng, South Africa