Systems Engineer Customer Experience (Genesys Cloud CX, Linux, Azure)

Datafin IT Recruitment; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A tech recruitment firm is seeking a Systems Engineer to provide exceptional technical support in Durban. Key duties include Linux Server Administration, VICIdial support, and Genesys Cloud CX implementation. Applicants need Matric, an IT Diploma, and qualifications such as Genesys Cloud Certified. The ideal candidate has 5 years' experience in an IT Support Role, is proficient in VoIP/CcaaS, and possesses strong troubleshooting skills. Excellent teamwork and time management are essential for success in this role.

Qualifications

• Must have Matric/Grade 12.
• An IT Diploma and Genesys Cloud Certification are required.
• 5 years' experience in a Mid-level IT Support Role including VoIP/CcaaS.

Responsibilities

• Provide exceptional technical customer support.
• Administer Microsoft and Linux servers.
• Support and configure VICIdial and Genesys Cloud CX.

Skills

Genesys Architect flows

Strong troubleshooting skills

VoIP/CcaaS

Digital Channels

SIP

Microsoft Azure Administration

VICIdial Administration

Education

Matric / Grade 12

Diploma in IT

Genesys Cloud Certified

Industry certification (Microsoft Azure, AWS, Fortinet)

Job description

ENVIRONMENT:

PROVIDE exceptional technical customer support as the next Systems Engineer sought by a Customer Experience Tech Specialist to join its team. Your role will include Linux Server Administration, VICIdial support and configuration, Genesys Cloud CX implementation and support & Qcontact implementation and support. Applicants must have Matric/Grade 12, an IT Diploma and Certifications including being Genesys Cloud Certified. You will also need 5 years’ experience in a Mid-level level IT Support Role including VoIP/ CcaaS, have Call Center experience as well as experience with Genesys Architect flows, Digital Channels, SIP, QA and VICIdial Administration.

DUTIES:

• Microsoft Server Administration.
• Linux Server Administration.
• Network and Firewall Support.
• Microsoft Azure Administration.
• SharePoint Administration.
• VoIP Services Support.
• VICIdial support and configuration.
• Genesys Cloud CX implementation and support.
• Qcontact implementation and support.

REQUIREMENTS:

Qualifications –

• Matric / Grade 12.
• Diploma in IT.
• Genesys Cloud Certified.
• Industry certification (Microsoft Azure, AWS, Fortinet).

Experience/Skills –

• 5 Years' experience in a Mid-level IT Support Role including VoIP/ CcaaS.
• Genesys Architect flows, Digital Channels, SIP, QA.
• VICIdial Administration.
• Call Center experience.
• Strong Windows and Server Administrative skills.
• Strong troubleshooting skills and experience.
• Experience in Azure Infrastructure management.

ATTRIBUTES:

• Reliable.
• Energetic.
• Goal-oriented.
• Self-motivated.
• Excellent time keeping.
• Team player.