Survey Scheduler

Santam; Pretoria; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading insurance company in South Africa is seeking a Survey Scheduler based at Westend Office Park in Centurion. The role involves managing survey administration and responding to internal and external inquiries, along with full understanding of the National Survey Policy. Candidates should possess Matric, effective MS Office skills, and strong communication abilities, especially in Afrikaans. This is a great opportunity to join a committed and diverse team that values growth and innovation.

Benefits

Diversity and inclusion initiatives

Career growth opportunities

Commitment to employee well-being

Qualifications

• Matric is essential.
• Effective usability of MS Office, specifically Excel.
• Technology awareness and capability required.

Responsibilities

• Manage incoming work pools and allocate surveys.
• Ensure understanding of the National Survey Policy.
• Compile reports for the survey team and governances.
• Assist with budget deviation reporting.
• Manage travel and accommodation bookings.

Skills

Excellent communication and interpersonal skills

Analytical ability and solution orientated

Good written and verbal competence

Command of spoken Afrikaans

Good persuasive and influencing skills

Ability to achieve targets independently

Positive contribution to teams goals and success

Education

Matric

Tools

MS Office (Excel)

Job description

CAREER OPPORTUNITY

Santam’s Risk Services has a position available for a Survey Scheduler based at the Westend Office Park, Centurion.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE

This exciting opportunity is available in Santam Broker Services, Survey department, which requires the successful individual who has the necessary skills and competencies to execute on the administration of the risk surveying function. The Survey Scheduler is tasked with managing the end-to-end administration function of the risk surveying team and delivering on critical reporting requirements as well as daily functional support.

PRINCIPLE ACCOUNTABILITIES

• Managing the incoming work pools
• Allocation of Surveys and bookings of surveys
• Full understanding of the National Survey Policy
• Understanding and execution of the end-to-end survey function
• Dealing with queries from internal and external stakeholders
• Compiling reports for the survey team as well as governance functions
• Assist with the reporting of the budget deviations through the Head Surveyors
• Ad hoc support to the Head Surveyor as well their teams in the region
• Managing Travel and Accommodation Bookings

QUALIFICATIONS AND EXPERIENCE

• Matric (essential)
• Effective MS Office usability (Specifically Excel)
• Technology awareness and capability

KNOWLEDGE AND SKILLS

• Excellent communication and interpersonal skills
• Analytical ability and solution orientated
• Good written and verbal competence
• Command of spoken Afrikaans
• Good persuasive and influencing skills
• Ability to achieve targets independently
• Positive contribution to teams goals and success
• Short-term insurance industry knowledge

COMPETENCIES

• Delivering results and meeting customer expectations
• Relating and networking
• Analysing
• Applying expertise & technology
• Achieving personal work goals and objectives

ABOUT THE COMPANY

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.