Student Support Administrator

Invictus Education Group; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

An educational institution is seeking a proactive Student Support Administrator to join their team in Umhlanga. This in-office role involves ensuring seamless student onboarding and providing support throughout the learning journey. Candidates should have at least 2 years of customer service experience and one year in the private education sector. Strong communication skills and organizational ability are essential for success in this position.

Qualifications

• Minimum of 2 years work experience in a customer service role.
• One year experience within the private education sector.

Responsibilities

• Support student onboarding and provide ongoing assistance throughout the learning journey.
• Reinforce communication and engagement from registration through to completion.

Skills

Strong computer and systems literacy

Problem solving skills

Strong administrative skills

Strong interpersonal, verbal, and written communication skills

Service delivery orientation

Ability to analyze and report on data

Advise on initiatives to improve/close service delivery gaps

Education

Completed tertiary qualification

Job description

Overview

The Invictus Education Group is seeking a proactive and student-focused Student Support Administrator to join our Distance Campus team in Umhlanga. This in-office role is pivotal in ensuring a seamless student onboarding experience and providing ongoing support throughout the student’s learning journey. The successful candidate will play a key role in reinforcing communication and engagement from registration through to completion, helping students stay informed, motivated, and on track.

Responsibilities

• Support student onboarding and provide ongoing assistance throughout the learning journey.
• Reinforce communication and engagement from registration through to completion to help students stay informed, motivated, and on track.

Qualifications

• Minimum of 2 years work experience in a customer service role and one year experience within the private education sector.
• A completed tertiary qualification will be an advantage.

Essential Skills

• Strong computer and systems literacy
• Problem solving skills
• Strong administrative skills
• Strong interpersonal, verbal, and written communication skills
• Service delivery orientation
• Ability to analyze and report on data
• Advise on initiatives to improve/close service delivery gaps

Qualities

• Ability to work under pressure
• Patient, empathetic and helpful
• Sense of urgency
• Organized
• Attention to detail
• Ability to work independently