Student Success Manager | EdTech | Customer Service Specialist

RS Consult; Cape Town; Remote; ZAR 450,000 - 600,000; Full time

Job summary

A leading digital education provider is seeking a Student Success Manager to ensure learner engagement and support throughout their Career Accelerator programmes. This fully remote role involves delivering individual and group sessions, tracking progress, and collaborating with various internal teams. Ideal candidates should have a relevant Bachelor's degree and at least 3 years of experience in learner support. The role emphasizes a collaborative and impactful work environment.

Benefits

Fully remote role

Opportunity to make a meaningful impact

Collaborative work environment

Qualifications

• At least 3 years of experience in student success or learner support.
• Understanding of digital skills industries and career pathways.
• Experience in coaching, mentoring, or student guidance preferred.

Responsibilities

• Organise and deliver 1:1 learner support sessions.
• Facilitate group sessions for peer collaboration.
• Identify learner challenges and provide solutions.
• Support seamless onboarding and study plan structuring.
• Track learner progress and collect feedback.
• Provide ongoing alumni support.

Skills

Interpersonal skills

Communication skills

Organisational skills

Problem-solving mindset

Customer-focused approach

Education

Relevant Bachelor's Degree

Job description

Overview

Our client, FourthRev, a leader in digital education, is looking for a Student Success Manager to support learners through their Career Accelerator programmes. This role plays a critical part in ensuring learners are engaged, supported, and set up for success throughout their learning journey.

Responsibilities

• Organise and deliver 1 : 1 learner support sessions across multiple time zones.
• Facilitate group sessions, encouraging peer collaboration and engagement.
• Identify challenges learners may face and proactively provide solutions to ensure progression.
• Support seamless onboarding and help learners structure their study plans.
• Provide clear and effective communication through email, calls, and chat.
• Collaborate with course facilitators, mentors, and career coaches to support learner goals.
• Track learner progress and engagement, collecting feedback to enhance the learning experience.
• Work with internal teams to develop learner support strategies and improve processes.
• Provide ongoing alumni support after programme completion.

Qualifications

• A Relevant Bachelor's Degree.
• At least 3 years of experience in student success, learner support, or a related role within education.
• An understanding of digital skills industries and the career pathways learners will be entering.
• Strong interpersonal and communication skills, with the ability to engage diverse learners.
• Excellent administrative and organisational skills, with a proactive and problem-solving mindset.
• Experience in coaching, mentoring, or student guidance (preferred but not essential).
• A customer-focused approach with a passion for supporting learners.
• The ability to handle sensitive information with professionalism and discretion.

Benefits

Why Join FourthRev?

FourthRev partners with globally recognised universities and technology companies to bridge the gap between education and industry. You will be part of a mission-driven organisation that prioritises learner success and career outcomes.

• Fully remote role with a globally distributed team.
• Opportunity to make a meaningful impact on student success.
• Collaborative and dynamic work environment.