Student Success & CRM Manager

Ekanekt Recruitment; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A recruitment agency in Johannesburg is seeking a Student Support Manager. In this role, you will manage and monitor quality support services for students and staff, ensuring professional relationships and satisfactory resolutions of queries. Candidates must possess a B Degree and have 5-8 years of relevant experience, along with previous managerial experience. This position involves budget management, staff development, and compliance with educational policies.

Qualifications

• 5-8 years' experience in a similar role.
• Previous managerial experience is essential.
• Knowledge of CRM systems.

Responsibilities

• Manage student queries and relationships professionally.
• Ensure satisfactory resolution of student queries.
• Maintain records of student queries and outcomes.
• Manage CRM system for effective query handling.
• Control student support services budget.
• Develop and manage departmental staff.

Skills

Management skills

CRM knowledge

Communication skills

Education

B Degree

Job description

A recruitment agency in Johannesburg is seeking a Student Support Manager. In this role, you will manage and monitor quality support services for students and staff, ensuring professional relationships and satisfactory resolutions of queries. Candidates must possess a B Degree and have 5-8 years of relevant experience, along with previous managerial experience. This position involves budget management, staff development, and compliance with educational policies.