Store Supervisor

Future Careers; Umhlanga Rocks; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading fashion retail firm is seeking a Store Supervisor in Umhlanga. This role involves overseeing daily operations, leading the sales team, and ensuring high customer service standards. The ideal candidate has retail experience, strong leadership skills, and a passion for fashion. Responsibilities include cashier tasks, stock management, and motivating the team to achieve sales goals. Applicants should possess a Grade 12 Certificate and ideally have tertiary qualifications in Commerce. This is a full-time position with a dynamic work environment.

Qualifications

• 1-2 years experience in a Store Supervisory role or similar retail experience.
• Proficient in managing stock and sales operations.
• Strong leadership capabilities within a retail setting.

Responsibilities

• Oversee daily store operations and ensure exceptional customer service.
• Lead and motivate the sales team to achieve sales targets.
• Manage stockroom operations and perform stock counts.
• Handle cashier and back-office administration tasks.

Skills

Strong selling skills

Basic coaching/team development

Financial skills

Problem-solving abilities

Communication skills

Customer-focused

Education

Grade 12 Certificate

Tertiary qualification in Commerce

Tools

Store management systems

Microsoft Office

Job description

Future Careers is seeking a Store Supervisor for a leading fashion retail brand based in Umhlanga. The successful candidate will play a key role in supporting store management by overseeing daily store operations, leading and motivating the sales team, and ensuring exceptional customer service standards. This role is ideal for a fashion-focused retail professional with strong leadership ability, a hands‑on approach, and a passion for driving sales, maintaining visual excellence, and ensuring effective stock control in a fast‑paced retail environment.

Description

• Work flexible shifts, including weekends and public holidays.
• Handle cashier and back‑office administration tasks (Dolphin lookups, cash‑ups, banking, daily reconciliations).
• Manage stockroom operations and perform stock counts.
• Act as Acting Manager when required, supporting overall store leadership.
• Implement and manage markdowns.
• Oversee store opening and closing procedures.
• Achieve individual sales targets and contribute to overall store performance.
• Maintain stock management and visual merchandising standards.
• Supervise administrative functions, including staff cash handling, cash desk operations, stock control, and back‑office tasks.
• Plan and schedule operational objectives, staff rosters, and daily activities.
• Monitor and report on stock levels, sales, expenses, and adherence to policies and procedures.
• Resolve escalated customer queries and operational issues.
• Assist with casual recruitment, selection, and onboarding of team members.
• Manage individual performance, training, development, and disciplinary matters.
• Uphold company culture, values, and standards across the store.
• Collaborate effectively with internal departments (IT, Finance, RCS) and external service providers.

Education Profile

• Grade 12 Certificate required.
• Tertiary qualification in Commerce is advantageous.
• 1-2 years experience in a Store Supervisory role or customer‑facing retail role.
• Working knowledge of store management systems and proficiency in Microsoft Office.
• Strong selling, financial, and basic coaching/team development skills.
• Understanding of industrial relations.
• Confident, decisive, and proactive with strong leadership capabilities.
• Ability to build relationships, network, and influence effectively.
• Skilled in presenting, communicating, writing, and reporting.
• Strong problem‑solving, analytical, and judgment abilities.
• Excellent planning, organizing, and prioritization skills.
• Detail‑oriented with a focus on quality and accuracy.
• Customer‑focused and adaptable to change.
• Able to cope effectively under pressure and manage setbacks professionally.