Store Manager

Pedros Chicken; KwaZulu-Natal; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A fast-food restaurant chain in KwaZulu-Natal is seeking an experienced Restaurant Manager to oversee daily operations. Responsibilities include maintaining quality standards, managing stock, and ensuring customer satisfaction. The ideal candidate will have at least 3 years of related experience, strong management and organizational skills, and a focus on team development. Join a dynamic team and drive profitability in a bustling environment.

Qualifications

• Minimum 3 years related store manager experience.
• Experience in Restaurant Management and Fast-Food Service.
• Strong management and organizational skills.

Responsibilities

• Oversee the overall operation of the restaurant/takeaway.
• Ensure quality standards of food and procedures are maintained.
• Manage stock control, purchasing, and customer complaints.

Skills

Restaurant Management

Customer Service

Problem-solving

Organizational Skills

Tools

GAAP

Micros

Job description

DUTIES AND RESPONSIBILITIES:

1. Overseeing overall operation of the restaurant/ take-away
2. Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
3. Overseeing and managing stock control, purchasing and orders
4. Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
5. Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
6. Managing staff including discipline and work rosters.
7. Work within a team and drive the restaurant/take-away forward
8. Ensuring compliance with health and safety regulations
9. Ensure daily opening and closing procedures are conducted at the store
10. Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
11. Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
12. People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
13. Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
14. Performance evaluation of staff

REQUIREMENTS:

1. Restaurant Manager and Fast-Food Service experience. Minimum 3 years related store manager experience required
2. GAAP/Micros experience and knowledge - Advantageous
3. Management skills
4. Organizational skills
5. Customer service and good verbal communication skills
6. Problem-solving skills