Store Manager

Pedros; Durban; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A popular restaurant chain seeks an experienced Restaurant Manager in Durban, KwaZulu-Natal. Key responsibilities include overseeing operations, managing stock and staff, ensuring compliance with quality standards, and optimizing profitability. Candidates must have at least 3 years of experience in restaurant management and possess strong customer service, management, and organizational skills. This role requires effective problem-solving and communication abilities, as well as familiarity with GAAP and Micros systems.

Qualifications

• Minimum 3 years of related store manager experience required.
• Experience in fast-food service or restaurant management.
• Strong verbal communication skills.

Responsibilities

• Oversee overall operation of the restaurant/take-away.
• Ensure quality standards and compliance with procedures.
• Manage stock control, purchasing, and orders.
• Handle customer complaints and ensure high service levels.
• Motivate staff to meet sales and profitability targets.
• Conduct daily opening and closing procedures.

Skills

Customer service skills

Management skills

Organizational skills

Problem-solving skills

Tools

GAAP

Micros

Job description

DUTIES AND RESPONSIBILITIES

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

REQUIREMENTS

• Restaurant Manager and Fast-Food Service experience. Minimum 3 years related store manager experience required
• GAAP/Micros experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills
• Problem-solving skills