Store Manager – Lead Retail Ops, Drive Sales & Service

Clicks Group Limited; Noord-Kaap; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A retail organization in South Africa is seeking a Store Manager to efficiently lead store operations and ensure exceptional service delivery. The role requires a minimum of 5 years of experience in retail/FMCG management, focusing on financial performance and staff development. Candidates must possess strong managerial skills, a solid understanding of financial management, and a commitment to customer service excellence. This position offers opportunities to drive sales and build team cohesion in a dynamic retail environment.

Qualifications

• Minimum 5 years’ experience in a store management role within retail/FMCG.
• Extensive people management experience of a large workforce.
• Financial management experience including budgets and profit/loss statements.

Responsibilities

• Manage store operations to meet sales and compliance targets.
• Ensure efficient expense and stock management.
• Oversee visual merchandising and branding standards.
• Develop staff capabilities and manage schedules effectively.
• Implement customer service initiatives to enhance customer experience.

Skills

Sound managerial skills

Results and target driven

Planning and organising skills

Problem-solving skills

Strong customer orientation

Good communication skills

Computer literacy

Strong financial acumen

Education

Grade 12 (Maths 50% and English 50%)

B. Degree or Diploma in retail/finance management

Job description

A retail organization in South Africa is seeking a Store Manager to efficiently lead store operations and ensure exceptional service delivery. The role requires a minimum of 5 years of experience in retail/FMCG management, focusing on financial performance and staff development. Candidates must possess strong managerial skills, a solid understanding of financial management, and a commitment to customer service excellence. This position offers opportunities to drive sales and build team cohesion in a dynamic retail environment.