Store Manager

Clicks Group Limited; Gqeberha; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A prominent retail company in Gqeberha is seeking a Store Manager to lead daily operations and achieve business objectives. This role involves managing store profitability, delivering high standards of customer service, and ensuring effective team management and compliance with operational processes. The ideal candidate must have at least a Matric qualification and 1-3 years of store management experience in retail. Additional qualifications in business or retail management are preferred.

Qualifications

• Essential: Matric/Grade 12 qualification.
• Desirable: Business and/or Retail Management Diploma.
• Essential: 1 to 3 years experience as a store manager in a retail environment.

Responsibilities

• Ensure maximum profitability by managing financial indicators aligned to budget.
• Deliver high standards of customer service consistently through continuous improvement.
• Effective people management, development, and alignment in-store to meet staffing needs.
• Drive and manage compliance with all in-store processes.

Skills

Knowledge of store standard operating procedures

Knowledge of legislation, IR and safety and security procedures

Knowledge of customer service

Knowledge of merchandising (visual, layout, Plano gram)

Knowledge of logistics/supply chain and retail industry

Ability to manage, lead and motivate a team

Verbal and written communication skills

Planning, organising, controlling and delegation skills

Conflict management skills

Financial skills

Problem solving and decision making skills

Performance management

Education

Matric/Grade 12

Business and/or Retail Management Diploma

Job description

Listing reference: 023452
Listing status: Online
Apply by: 5 February 2026

Position summary

The main purpose of the job is to plan, lead and direct the effective management of the day to day operations of the store team in order to achieve operational excellence and business objectives.

Industry: Wholesale & Retail Trade

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Gqeberha (Port Elizabeth)

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

The main purpose of the job is to plan, lead and direct the effective management of the day to day operations of the store team in order to achieve operational excellence and business objectives

Job description

• To ensure maximum profitability of the store by managing the key financial indicators (eg. sales, trading profit, shrinkage, wastage, stock, expenses) aligned to budget.
• To deliver high standards of customer service excellence consistently, through the achievement of objectives and continuous improvement.
• To ensure effective people management, development and alignment in store, in order to build capability to meet current and future staffing needs.
• To drive and manage compliance to all in-store processes aligned to requirements

Minimum requirements

Qualifications and Experience:

• Matric/Grade 12 (essential).
• Business and/or Retail Management Diploma (desirable).
• 1 to 3 Years experience in a retail environment as store manager (essential).

Skills, Abilities and Job Related Knowledge

• Knowledge of store standard operating procedures.
• Knowledge of legislation, IR and safety and security procedures.
• Knowledge of customer service.
• Knowledge of merchandising (visual, layout, Plano gram).
• Product knowledge.
• Knowledge of logistics/supply chain and retail industry.
• Ability to manage, lead and motivate a team.
• Verbal and written communication skills.
• Planning, organising, controlling and delegation skills.
• Conflict management skills.
• Financial skills.
• Problem solving and decision making skills.
• Performance management.