Store Manager

Cash Crusaders Retail (Pty) Ltd; Durban; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A retail company in Durban seeks a results-driven Store Manager to lead a high-performance team. This role involves driving sales targets, ensuring outstanding customer service, and developing staff. The ideal candidate has proven retail management experience and strong leadership abilities. You will manage all aspects of store operations, including inventory and compliance with company policies, while also fostering a positive work environment. Weekend and holiday availability is required.

Qualifications

• Proven experience in managing retail operations effectively.
• Strong skills in training and developing staff.
• Excellent communication abilities.

Responsibilities

• Drive sales performance and exceed targets.
• Oversee inventory management and stock controls.
• Ensure exceptional customer service and satisfaction.
• Train and develop retail staff for maximum performance.
• Ensure compliance with company policies and procedures.

Skills

Retail management experience

Leadership skills

Organisational skills

Customer service passion

Job description

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as a StoreManager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities

Operational Management

• Drive store performance to achieve and exceed sales targets.
• Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.
• Ensure consistent implementation of merchandising and marketing standards.
• Attract and retain a strong and loyal customer base.

Inventory Management

• Oversee inventory controls and ensure effective stock management.
• Monitor store performance in line with stock availability and customer demand.

Customer Service

• Ensure exceptional customer experiences that exceed expectations.
• Review and act on Mystery Shopper reports and customer feedback.
• Resolve product and service-related complaints quickly and effectively.
• Lead by example in reinforcing a customer-first culture among staff.

People Management

• Train, develop and motivate staff to reach full potential.
• Plan for succession and promote internal growth.
• Manage performance consistently and fairly.
• Foster a positive, engaging and productive working environment.

Administration & Compliance

• Ensure strict adherence to company policies, systems, and procedures.
• Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For

• Proven retail management experience
• Strong leadership and people management skills
• Excellent communication and organisational skills
• Target and results-oriented mindset
• Passion for customer service and retail excellence

Working Hours : Retail hours, including weekends and public holidays