Customer Service Clerk

Starke Ayres (Pty) Ltd.; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading agricultural supplier is seeking a Customer Service Clerk in Durban. The role involves accurate order processing and exceptional customer support. Ideal candidates should have a National Senior Certificate, at least 2 years of experience in a similar position, and proficiency in both English and Afrikaans. Responsibilities include processing orders, resolving customer inquiries, and maintaining records. A commitment to professional conduct and company values is essential.

Qualifications

• Minimum 2 years’ experience as an Administration Clerk or in a similar customer service role.
• Demonstrated ability to handle pressure and meet deadlines.

Responsibilities

• Process customer orders accurately and promptly.
• Respond efficiently to customer queries.
• Maintain accurate records and data integrity.
• Act responsibly and uphold company values.

Skills

Strong attention to detail

Excellent customer service

Basic selling skills

Computer literacy

Proficiency in English and Afrikaans

Ability to work under pressure

Education

Grade 12 / National Senior Certificate

Tertiary qualification in Customer Service or Administration

Job description

Description

Starke Ayres is a leading supplier of premium agricultural products across Africa. We are seeking a customer-focused and detail-oriented Customer Service Clerk to support the company’s sales operations by ensuring accurate, efficient order processing and high levels of customer service.

Responsibilities

• Order Processing
  • Process customer orders accurately and promptly according to priority and customer requirements
  • Liaise with depots to ensure correct and timely order dispatch
  • Escalate orders that cannot be processed according to instructions to the National Customer Service Supervisor
  • Conduct ad hoc price checks by comparing sales orders with approved price lists and specials
  • Refer customers on stop supply or with exceeded credit limits to the Credit Controller for decision-making
  • Ensure COD orders above the authorised limit are cleared and approved
  • Verify that COD customers comply with FICA requirements
• Customer Service & Support
  • Provide proactive updates on order status to internal stakeholders and customers when required
  • Respond efficiently to customer queries and internal sales-related enquiries
  • Maintain professional, courteous, and solution-oriented communication with customers
  • Promote sales where appropriate and assist with customer walk-ins
  • Control and reconcile cash received over the counter against daily invoices
• Administration & Operational Support
  • Support the National Customer Services Department with ad hoc administrative tasks
  • Maintain accurate records and ensure data integrity in all customer and order-related documentation
  • Ensure work is completed within required deadlines and service standards
• Professional Conduct & Values
  • Act responsibly and professionally, upholding the company’s values and ethical standards
  • Maintain a positive company image in all customer and internal interactions
  • Demonstrate attention to accuracy, accountability, and follow-through on commitments

Requirements

Qualifications

• Grade 12 / National Senior Certificate (essential)
• Tertiary qualification in Customer Service or Administration (advantageous)

Experience

• Minimum 2 years’ experience as an Administration Clerk or in a similar customer service role

Skills & Competencies

• Strong attention to detail and accuracy
• Excellent customer service and relationship management skills
• Basic selling and communication skills
• Computer literacy
• Proficiency in English and Afrikaans
• Ability to work under pressure and meet deadlines
• Professional, reliable, and service-oriented
• Calm and composed when handling pressure or conflict
• Ethical, accountable, and committed to quality service
• Willingness to learn and continuously improve