Sr. Product Success Manager (For Product Managers Who Want To Guide Other Product Teams)

Aha!; Remote; ZAR 1 334 000 - 2 003 000; Full time

Job summary

A leading product software company seeks a Product Success Manager to guide various product teams. This role focuses on improving software innovation and customer innovation while ensuring seamless integration of Aha! software with existing tools. Candidates should have at least six years of experience in product management, preferably in high-growth environments. The position offers competitive benefits and a collaborative work culture.

Benefits

Profit sharing

Medical, dental, and vision plans

Paid time off

Qualifications

• Six+ years in product management or similar role.
• Experience working directly with customers.
• Ability to understand complex software applications.

Responsibilities

• Guide organizations to improve innovation and software building.
• Deliver responsive customer service using proven frameworks.
• Mentor newer team members on best practices.

Skills

Product management

Customer engagement

Agile methodologies

Mentoring

Job description

Sr.

Product Success Manager (for product managers who want to guide other product teams)

3 days ago – Be among the first 25 applicants.

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Company Overview

Aha! is the world's #1 product development software company, helping more than 1 million product builders move from discovery to delivery.

Our suite of tools—including Aha!

• Roadmaps
• Discovery
• Ideas
• Whiteboards
• Knowledge
• Teamwork
• Develop—empowers teams with guided templates and training programs through Aha!

Academy

The business is self-funded, profitable, % remote, and recognized as one of the best fully remote companies to work for.

Our Team

We serve : We work with the world's best known and most innovative companies, guiding them to build products that their customers love.

We are experts : Our Customer Success team consists of product development experts with experience delivering meaningful value.

We act with urgency : We respond to customer requests quickly, creating the best chance for value.

We exchange value : We do not have salespeople; we focus on what is best for the customer.

We collaborate : We celebrate clear communication, effort, and teamwork.

Slack is used for internal communication and Zoom for video calls.

We guide product : We bring customers' requirements to our product team and define efficient processes and systems.

We enjoy : We love what we do and want you to love your job too.

Learn more about The Responsive Method, our values, and generous benefits.

Our Customers

We serve the world's most innovative companies, building revolutionary experiences with agility, scrum, kanban, Scaled Agile Framework®, and hybrid approaches.

Our methodology-agnostic software allows us to guide them to achieve their best.

Your Experience

You have recently worked in product management or a similar role directly responsible for building software.

Working with customers rather than defining requirements is your preference, and you thrive in fast-paced, high-growth environments.

Six+ years' experience defining, managing, or launching new functionality at a growing software or technology company.

Influenced or defined the detailed go-to-market process used to achieve product and business goals.

Learned complex software applications and workflow methodologies.

Written clear instructions to answer questions and explain best practices.

Independently resolved hard challenges.

Responsibilities

Guide the world's largest and most sophisticated organizations as they improve how they innovate and build software.

Deliver responsive customer service using proven frameworks.

Guide customers from initial demo to active subscription, through procurement, legal, and security processes.

Learn and share best practices for setting strategy, capturing ideas, prioritizing work, and creating visual roadmaps.

Help customers integrate Aha! software with their existing tools (e.g., development systems).

Share customer feedback internally.

Test new product functionality as needed.

Mentor newer team members as they lead demos, share best practices, and help customers with integrations.

Benefits

Base salary range (U.S.) between $, and $,.

Cash-based compensation includes profit sharing; we contribute a percentage of total pay each month toward retirement.

Medical, dental, and vision plans (many teammates covered % of premiums).

Up to hours of paid time off a year.

30 to 90 days of paid parental leave and 5 to 10 days of paid care and bereavement leave.

Up to $1, annually for third-party education and paid time off to learn.

Volunteer opportunities throughout the year.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Product Management and Marketing; Software Development