South Africa - Customer Service Agent

Hgs; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A customer service organization in Cape Town seeks a Customer Service Agent to handle inbound customer inquiries via calls and emails. The successful candidate will need a minimum of 1 year of experience in customer service, showcasing excellent communication and troubleshooting skills. This on-site role offers a competitive salary, annual leave, medical insurance, and career advancement opportunities. Join a people-focused environment to make connections while providing top-tier service.

Benefits

Competitive salary

Annual leave entitlement

Comprehensive funeral cover

Medical insurance

Fully funded transportation

Flexible Schedule Options

Career advancement

People-focused environment

Qualifications

• At least 1 year of customer-center or customer-facing experience.
• Exceptional communication and active listening skills.
• Capable of handling challenging interactions with patience and composure in a fast-paced 24/7 environment.
• Comfortable with technology and navigating multiple systems.
• Adaptable, results-driven, and adept at taking ownership.

Responsibilities

• Handle inbound calls and emails from customers.
• Diagnose and troubleshoot customer issues quickly and accurately.
• Upsell relevant services and products where appropriate.
• Document all interactions and solution details in the company system.

Skills

Communication skills

Active listening

Troubleshooting skills

Patience

Technological comfort

Job description

Role Overview

As a Customer Service Agent in Woodstock, Cape Town, you will handle inbound calls and emails, troubleshoot customer issues, provide personalized solutions, upsell services, and document interactions accurately. The role is on-site and requires you to be based in Cape Town, South Africa.

Responsibilities

• Handle inbound calls and emails from customers.
• Diagnose and troubleshoot customer issues quickly and accurately.
• Upsell relevant services and products where appropriate.
• Document all interactions and solution details in the company system.

Qualifications

• At least 1 year of customer-center or customer-facing experience.
• Exceptional communication and active listening skills.
• Capable of handling challenging interactions with patience and composure in a fast-paced 24/7 environment.
• Comfortable with technology and navigating multiple systems.
• Adaptable, results-driven, and adept at taking ownership to ensure first-class customer service to all clients.
• Must be located in Cape Town, as this is an on-site role.

Benefits

• Competitive salary
• Annual leave entitlement: 15 days per annum and 17 days after 2 years
• Comprehensive funeral cover
• Medical insurance to keep you healthy and protected
• Fully funded transportation from home after shift
• Flexible Schedule Options
• Career advancement in a fast-growing organization
• People-focused environment where you'll make lifetime connections and friendships

EEO Statement

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.