Solutions Architect

Be Different SA (PTY) LTD; Centurion; On-site; ZAR 500 000 - 800 000; Full time

Job summary

A leading technology firm in Centurion is seeking a skilled Solutions Implementation Specialist to manage enterprise IT monitoring and automation. The ideal candidate has over 5 years of experience in systems integration and a strong knowledge of AIOps platforms, cloud environments, and ITSM tools. Responsibilities include implementing ecosystem products, managing deployments according to SLAs, and collaborating across cross-functional teams. This position offers an opportunity to work in a dynamic technology environment.

Qualifications

• Minimum 5 years of experience in solution implementation, systems integration, or architecture delivery.
• Certifications in AIOps tools or ITIL are advantageous.
• Hands-on experience with AIOps platforms and cloud environments required.

Responsibilities

• Implement ecosystem products for monitoring and automation.
• Manage configurations per SLAs.
• Collaborate with teams for platform alignment.

Skills

AIOps platforms experience

Cloud environments (AWS, Azure)

ITSM tools (ServiceNow, Motadata)

Solution architecture knowledge

Deployment automation skills

Communication skills

Education

Bachelors Degree in Information Technology, Computer Science, or related field

Tools

ScienceLogic SL1

Terraform

Ansible

Azure

AWS

Job description

In order to be considered the following is required:

• Bachelors Degree in Information Technology, Computer Science, or related field
• Minimum 5 years of experience in solution implementation, systems integration or architecture delivery
• Certifications in AIOps tools (e.g., ScienceLogic SL1), ServiceNow, Azure / AWS or ITIL are advantageous
• Experience in deploying enterprise IT monitoring, automation, or service management solutions in large-scale or regulated environments is a strong advantage

Skills:

• Hands-on experience with AIOps platforms (e.g., ScienceLogic SL1), cloud environments (AWS, Azure) and ITSM tools (ServiceNow, Motadata)
• Strong understanding of solution architecture, deployment automation, and service integration (SIAM)
• Working knowledge of Enterprise Architecture frameworks (e.g., TOGAF) and agile implementation methodologies
• Solid troubleshooting, documentation, and communication skills across technical and non-technical stakeholders.
• Familiarity with frameworks such as:

1. ITIL v4 for service management
2. ISO 27001 / NIST for security alignment
3. DevOps / CI-CD deployment practices
4. Infrastructure-as-Code (Terraform, Ansible) is advantageous

Duties & Responsibilities:

Solution Implementation & Configuration:

• Implement and configure ecosystem-developed products (e.g. monitoring, automation, ITSM integration, observability tools)
• Adapt pre-architected blueprints into executable deployment plans for clients
• Manage platform-specific configurations in line with SLAs and operational models

Technical Solution Support:

• Provide input to technical designs, solution architecture and deployment plans under guidance from the Head of Solutions
• Participate in solution integration testing, cutover planning and handover to Service Operations
• Provide Tier-3 implementation support during onboarding and transformation programs

Cross-Functional Collaboration:

• Collaborate with the Service Delivery and Infrastructure Operations teams to ensure platform alignment and deployment readiness
• Act as a key liaison between Ecosystem / Product Development teams and customer implementation teams
• Support the Project Management Office (PMO) by contributing to implementation workstreams and delivering on-time project milestones

Documentation & Knowledge Transfer:

• Develop solution implementation documents, configuration logs and deployment blueprints
• Participate in knowledge transfer to client-side resources and internal operations teams’ post-implementation
• Assist in creating and maintaining solution-specific knowledge base articles

Governance, Compliance & Standards:

Align solution configurations and implementation practices with governance frameworks such as:

• ACX HPO Governance Framework
• ACX Project Sizing & Delivery Guide
• ACX ITSM Framework and operational standards (e.g. ISO 20000, ITIL, NIST, POPIA)
• Ensure data residency and regulatory compliance (especially in public-sector implementations such as SAPS)

If you would like to email your CV directly – please send it to [e-mail]

Information displayed above not limited to advertisement.

Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application. However, please keep a lookout on our website www.bedifferent.co.za, for available positions which you may be suited for.