Software Support Analyst – Entry Level – Remote Jobs

Mashreq Bank; South Africa; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A technology-driven financial institution is seeking a detail-oriented Software Support Analyst (Entry Level) to join their remote team. Ideal for recent graduates, this role involves troubleshooting software issues and providing technical support. With flexible working hours and extensive training, it's a great opportunity to kick-start your career in technology.

Benefits

Competitive entry-level salary

Work-from-home flexibility

Comprehensive training program

Career growth opportunities

Paid time off

Health benefits

Professional development resources

Qualifications

• Recent graduates are welcome; no prior professional experience is required.
• Strong written and verbal communication skills are essential.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Provide first-level technical support for software applications.
• Troubleshoot and resolve basic software errors and user queries.
• Log and document support requests in the ticketing system.

Skills

Communication skills

Problem-solving abilities

Analytical abilities

Basic software troubleshooting

Education

Bachelor's degree in Computer Science or related field

Tools

Windows

macOS

Linux

Slack

Zoom

Microsoft Teams

Job description

Job Summary

Progressive Technology is seeking a detail‑oriented and motivated Software Support Analyst (Entry Level) to join our growing remote team. This role is ideal for recent graduates or individuals starting their career in software support, IT, or customer service. The Software Support Analyst will be responsible for assisting clients and internal teams with troubleshooting software‑related issues, providing technical guidance, and ensuring smooth system operations. This position offers a unique opportunity to develop your technical and problem‑solving skills while working from home.

Key Responsibilities

• Provide first‑level technical support for software applications via email, chat, or phone.

• Troubleshoot and resolve basic software errors, installation issues, and user queries.

• Log, track, and document support requests in the companys ticketing system.

• Escalate complex technical issues to higher‑level support teams when required.

• Assist with software updates, patches, and testing of new features.

• Maintain knowledge base articles and user documentation for common issues.

• Collaborate with cross‑functional teams to ensure customer satisfaction.

• Deliver timely and professional communication with clients regarding support queries.

Required Skills and Qualifications

• Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).

• Basic understanding of software systems, applications, and troubleshooting methods.

• Strong written and verbal communication skills.

• Excellent problem‑solving and analytical abilities.

• Ability to manage multiple tasks and prioritize in a fast‑paced environment.

• Comfort with remote working tools (Slack, Zoom, Microsoft Teams, etc.).

Experience

• No prior professional experience is required—fresh graduates are welcome.

• Internship, academic projects, or hands‑on experience with software support is a plus.

Working Hours

• Flexible remote working hours based on business needs.

• Full‑time and part‑time opportunities are available.

• May require occasional availability during evenings or weekends depending on client support needs.

Knowledge, Skills, and Abilities

• Basic knowledge of operating systems (Windows, macOS, or Linux).

• Familiarity with databases and software troubleshooting is desirable.

• Customer‑oriented mindset with patience and empathy when resolving user concerns.

• Ability to learn new software tools quickly.

• Strong attention to detail and a proactive attitude toward problem‑solving.

Benefits

• Competitive entry‑level salary package.

• Work‑from‑home flexibility with supportive remote culture.

• Comprehensive training and onboarding program.

• Career growth opportunities with a structured learning path.

• Paid time off, health benefits (as per company policy), and performance‑based incentives.

• Access to professional development resources and certifications.

Why Join Progressive Technology?

At Progressive Technology, we believe in empowering our team members to learn, grow, and succeed in their careers. By joining us as a Software Support Analyst, you will gain valuable technical skills, experience in real‑world problem‑solving, and exposure to the latest technologies. We foster a collaborative, inclusive, and innovative work environment where your contributions matter.

How to Apply

Interested candidates can apply by submitting their updated resume and a brief cover letter explaining their interest in the role to our careers page or via email us. Shortlisted candidates will be contacted for an initial interview.