Soft Service Supervisor

Deka Minas (Pty) Ltd; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading facilities management firm is seeking a Supervisor to oversee soft services including cleaning, pest control, and laundry. This role requires a BICSc qualification and excellent communication skills with a minimum of two years' supervisory experience. The ideal candidate will manage service delivery, monitor performance against KPIs, and innovate processes to enhance effectiveness. This position offers an opportunity to contribute to continuous improvement in a dynamic work environment in Saudi Arabia.

Benefits

All relocation costs covered

Qualifications

• BICSc qualification with relevant skill set.
• Minimum of 2 years' experience in a supervisory role.
• Experience supervising soft services in complex environments.

Responsibilities

• Supervise FM service provider staff delivering cleaning and pest control.
• Monitor and evaluate the performance of FM service providers.
• Liaise with service provider staff to ensure seamless service provision.
• Support procurement planning and coordination.

Skills

Excellent communication and interpersonal skills

Strong organizational and time management abilities

Education

BICSc qualification

Job description

Please note this position is based in the Middle East- Saudi Arabia.

All Relocation Costs will be covered by the client.

Key Responsibilities

• Supervise FM service provider staff delivering cleaning, pest control, laundry, waste collection, porterage, and storage services.
• Monitor and evaluate the performance of FM service providers, ensuring contractual requirements are met.
• Verify implementation of cleaning schedules, service intervals, and quality standards.
• Liaise with service provider staff to ensure seamless provision of soft services.
• Assist the Soft Services Lead in establishing and monitoring contractor KPIs.
• Identify service gaps, propose solutions, and elevate to Soft Services Lead as required.
• Receive and act on soft services requests submitted through the Helpdesk.
• Coordinate monthly contractor meetings, work schedules, and timetables.
• Assess contractor performance against KPIs and provide feedback.

Operational Management

• Support procurement planning and coordination with the Soft Services Lead.
• Maintain and verify asset and inventory lists; implement measures to optimize storage and usage.
• Ensure daily service delivery aligns with agreed service standards.
• Contribute to continuous improvement initiatives and innovation in service delivery processes.
• Conduct all activities in accordance with Misk Schools' policies and Soft Services Lead guidance.
• Embed Misk Schools' culture, ethics, and values in all activities.
• Maintain stakeholder focus in all service-related operations.
• Apply Health, Safety, and Safeguarding principles across all responsibilities.

Equipment & Consumables Management

• Inspect soft services consumable storages to ensure items are stacked and segregated according to BICSc standards.
• Inspect and maintain soft services equipment in compliance with BICSc standards.
• Innovate systems and processes to enhance efficiency and effectiveness of service delivery.

Flexibility & Additional Duties

• Work flexibly according to the needs of the organization and department.
• Undertake additional duties as required by the Soft Services Lead.
• Coordinate with building users for any CCAP-related indoor or outdoor activities.

Required Qualifications & Skills

• BICSc qualification with relevant skill set.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.

Desirable Experience

• Experience supervising soft services in complex environments.
• Minimum of 2 years' experience in a supervisory role in a similar-sized organization.
• Innovative and solution-oriented with sound management capabilities.
• Experience working in busy, dynamic, and challenging work environments.

Key Competencies

• Leadership and team supervision.
• Performance monitoring and KPI management.
• Problem-solving and decision-making.
• Effective communication and stakeholder management.
• Continuous improvement and innovation.
• Health & Safety compliance.