Social Media Customer Engagement Specialist

MBA-Exchange.com; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading South African online retailer is looking for a highly talented Customer Engagement Assistant to join their Customer Service team in Cape Town. This role involves monitoring and interacting with customers through social media channels, resolving customer complaints, and ensuring consistent engagement. The ideal candidate will have a strong command of English, multitasking abilities, and a customer-centric mindset. Benefits include a dynamic work environment and opportunities for growth.

Benefits

Market related benefits

Great work environment

Qualifications

• Ability to clearly understand and respond appropriately to customer issues.
• Desire to continually learn, focused and self-motivated.
• Accountable and responsible, takes ownership regardless of whose 'problem' it is.

Responsibilities

• Monitor and interact with customers via all social media channels.
• Resolve product or service problems and provide effective solutions.
• Handle inbound team customer engagement relating to cancellations.

Skills

Good command of English (verbal and written)

Typing skills

Computer navigation skills

Multitasking

Attention to detail

Customer centricity

Ability to cope well in a high-pressure environment

Education

Senior Certificate or Higher

Tools

MS Excel

MS Outlook

Job description

A leading South African online retailer is looking for a highly talented Customer Engagement Assistant to join their Customer Service team in Cape Town. This role involves monitoring and interacting with customers through social media channels, resolving customer complaints, and ensuring consistent engagement. The ideal candidate will have a strong command of English, multitasking abilities, and a customer-centric mindset. Benefits include a dynamic work environment and opportunities for growth.