Shift Leader

Smith Dairy Queens, Ltd.; Bellville; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading fast-food chain in Bellville is looking for a Shift Leader. The role involves providing leadership to staff, ensuring guest service standards, and conducting training for crew members. Candidates should have at least a year of management experience in a restaurant and a high school diploma. Exceptional customer service skills are a must. Flexibility in working hours is required.

Qualifications

• Must be at least 18 years of age.
• 1-year minimum of management experience at a restaurant chain.
• Dedication to providing exceptional customer service.
• Ability to work flexible hours and days.

Responsibilities

• Provide leadership and guidance to hourly staff during scheduled shifts.
• Ensure the restaurant is organized and staffed as per schedule.
• Conduct orientation, training, and evaluation of crew members.
• Manage guest service to meet applicable standards.
• Handle minor customer complaints effectively.

Skills

Customer service

Team building

Conflict resolution

Mathematics

Education

High school diploma

Tools

Windows-based computer literacy

Job description

The Shift Leader provides leadership and guidance to hourly staff in specific areas of the restaurant during scheduled shifts. A shift leader must be able to perform all job functions of each crew position, including customer service, product preparation, cash accountability, drive‑thru and back‑line food preparation.

Essential Functions

• Assist in the management of specific areas of the restaurant during scheduled shifts.
• Ensure that the restaurant is properly organized and staffed as designated by the written schedule through proper job assignments, break rotation and delegation of tasks during both peak and non‑peak periods.
• Conduct orientation, training and evaluation of crew members in all functional areas.
• Assist hourly employees at the point of sale in the execution of product promotions.
• Ensure guest service in all areas meets applicable standards for quality, value and cleanliness.
• Handle minor customer complaints, taking prompt and appropriate action to resolve the problem and determine when to report to management team on more serious complaints.
• May contribute to the execution of the restaurant’s business plan through specific job assignments and projects as determined by the management team.
• Responsible for timely and accurate completion of all cash accountability reports on assigned shifts.
• Able to perform the duties of all other non‑management positions.
• Informs immediate supervision promptly of all problems or unusual matters of significance.
• Perform other duties and responsibilities as requested by the management team.

Qualifications

• Must be at least 18 years of age.
• High school diploma.
• 1-year minimum of management experience at a restaurant chain.
• Dedication to providing exceptional customer service.
• Exceptional teambuilding capacity.
• Strong math and Windows-based computer literacy.
• Must demonstrate a high level of professionalism, good communication skills, strong interpersonal and conflict resolution skills.
• Ability to work flexible hours and days to support business hours and needs.

For physical requirements of the position, please contact HR for the complete job description.