Service Operations Leader – Gauteng & NW

PowerToFly; South Africa; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading service provider is looking for a skilled Service Manager to oversee operations in Johannesburg, Gauteng. This role involves managing service staff and resolving complex issues while ensuring high customer satisfaction. Candidates should have a relevant degree and intermediate technical experience, along with excellent troubleshooting skills. The position offers opportunities for employee development and continuous improvement in service delivery. On-site flexibility is provided, with a relocation package available.

Benefits

Relocation Package

Qualifications

• Ability to interpret customer complaints and resolve issues accurately.
• Familiarity with diagnostic hardware and software tools.
• Skill in capturing technical and customer data and adhering to service protocols.

Responsibilities

• Manage operations and service staff, resolving complex business problems.
• Provide timely feedback and develop employees' career growth.
• Lead continuous improvement activities and review key performance indicators.

Skills

Advanced Troubleshooting & Diagnostic Skills

Proficiency with Electronic Service Tools

Meticulous Documentation & Process Compliance

Effective Escalation & Communication

Education

College or university degree in a relevant discipline

Intermediate level of relevant work experience

Job description

A leading service provider is looking for a skilled Service Manager to oversee operations in Johannesburg, Gauteng. This role involves managing service staff and resolving complex issues while ensuring high customer satisfaction. Candidates should have a relevant degree and intermediate technical experience, along with excellent troubleshooting skills. The position offers opportunities for employee development and continuous improvement in service delivery. On-site flexibility is provided, with a relocation package available.