Service Operations Engineer- Spare Parts Business

Johnson Controls; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading engineering firm in Johannesburg is seeking a Service Operations Engineer to ensure exceptional technical support and operational efficiency. This role involves providing telephonic and on-site assistance, managing inventory control, and training warehouse staff. Candidates should have a university degree in Engineering with at least 6 years of experience in technical support or similar fields. Excellent communication and problem-solving skills are essential, along with proficiency in MS Office and ERP systems.

Qualifications

• 6+ years of experience in technical support or service operations.
• Strong understanding of installation, application, and service processes.
• Ability to train warehouse personnel effectively.

Responsibilities

• Provide telephonic and on-site technical support to customers.
• Manage and administer inventory control processes.
• Coordinate customer product deliveries and logistics activities.

Skills

Technical support

Inventory management

Logistics coordination

Communication skills

Problem-solving

Education

University degree in Engineering or Technical Sciences

Tools

MS Office

ERP systems

Job description

What you will do

As a Service Operations Engineer within the Spare Parts business at Johnson Controls South Africa, you will play a key role in ensuring exceptional technical support and operational efficiency for our customers and internal teams. You will:

• Provide telephonic and on-site technical support to customers regarding installation, application, and service-related issues
• Manage and administer inventory control processes to ensure accurate stock levels
• Oversee the regional ordering function, ensuring timely and efficient procurement of spare parts
• Coordinate customer product deliveries, including shipping, receiving, and logistics activities
• Train warehouse personnel on proper handling, storage, and operational procedures
• Support continuous improvement initiatives to enhance service quality and operational performance

How you will do it

You will succeed in this role by combining strong technical expertise with operational discipline and customer-focused communication. You will:

• Diagnose customer issues effectively and provide clear, solution-oriented technical guidance
• Maintain accurate inventory records and ensure compliance with internal control standards
• Collaborate closely with logistics, warehouse, and service teams to ensure seamless order fulfillment
• Monitor delivery timelines and proactively address any delays or operational bottlenecks
• Deliver hands‑on training and coaching to warehouse staff to ensure safe and efficient handling practices
• Apply structured problem-solving and analytical skills to improve service processes and customer satisfaction
• Build strong relationships with customers and internal stakeholders through responsive and professional support

What we look for

Required

• University degree in Engineering, Technical Sciences, or an equivalent combination of education and experience
• Minimum 6 years of experience in technical support, service operations, or a related engineering function
• Strong technical understanding of installation, application, and service processes
• Experience with inventory management, ordering systems, and logistics coordination
• Ability to train and guide warehouse or operational personnel
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and customer-oriented mindset
• Proficiency in MS Office and familiarity with ERP or inventory management systems