Service Advisor (Truck Automotive)

Hlabahlosile Trading Projects; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

An automotive service company located in Durban seeks a Service Advisor to manage customer inquiries, oversee vehicle repairs, and ensure positive customer relationships. Candidates should possess a Matric certificate, relevant qualifications, and 1–2 years of experience in a similar role. Strong customer service and communication skills are essential, along with proficiency in MS Excel. Join our team to help foster customer relationships and maintain service standards.

Qualifications

• 1–2 years' experience in a similar role required.
• Strong knowledge of the automotive industry and technology.
• Capable of managing up to 25 job cards daily with maximum WIP of 25.

Responsibilities

• Welcome customers and handle queries.
• Liaise with mechanics about repairs and solutions.
• Update clients every 4 hours on repair progress.

Skills

Customer service

Communication skills

Proficiency in MS Excel

Education

Matric certificate

Relevant Service Advisor training/qualification

Tools

Evolve

Job description

Service Advisor Automotive

Pinetown KZN

Key Responsibilities :

• Welcome customers, handle queries, and open Estimates / Job Cards for incoming vehicles.
• Email estimates to clients; confirm approval within 1 hour of booking or arrival.
• Liaise with mechanics and foremen about required repairs and alternative solutions.
• Upsell campaigns / hours and inform clients of available promotions.
• Verify vehicle warranties, service, or maintenance plans to determine billing.
• Coordinate with the parts department for part availability.
• Manage order numbers, provide job go-ahead, and ensure payment before vehicle release.
• Update clients every 4 hours on repair progress, explain work on vehicle collection.
• Track workshop workflow, efficiency, and gate pass book daily.
• Oversee dealership workflow and coordinate between departments.
• Advise customers of service changes and vehicle pick-up times.
• Foster positive customer relationships for repeat business.
• Ensure compliance with all company policies and payment procedures.

Requirements :

• Matric certificate; relevant Service Advisor training / qualification.
• Code 8 driver’s license.
• 1–2 years’ experience in a similar role; strong knowledge of automotive industry and technology.
• Proficient in MS Excel and Evolve.
• Capable of managing up to 25 job cards daily with WIP max of 25.
• Excellent administration, documentation, and follow-up skills.
• Proactive, confident, and strong customer service / communication abilities.