Service Advisor - Clicks Weskus Mall

Clicks Group; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail company in South Africa seeks a Service Advisor who is responsible for managing operational activities at the point of sale to deliver exceptional customer service. Candidates should have a Grade 12 qualification and ideally a Retail/Business Management qualification along with at least 1 year's experience in a customer-facing role in a retail environment. This permanent position offers opportunities for growth and is aligned with Employment Equity principles.

Qualifications

• 1 year’s experience in a customer facing role in retail/FMCG store operations.
• Essential: Grade 12, and Maths 50% and English 50% at grade 12 level.
• Relevant Retail or Business Management qualification preferred.

Responsibilities

• Ensure service excellence at the point of sale and manage cash and stock.
• Direct and control operational activities in a timely manner.
• Resolve customer queries according to company policies.
• Drive promotion of Clicks clubcard to meet targets.

Skills

Understanding and application of financial management principles

Retail/FMCG background

Knowledge of stock management procedures

Customer service excellence

Strong customer orientation

Good communication skills

Computer literacy

Planning and organising skills

Education

Grade 12

Retail/Business Management qualification

Job description

Position Summary

Industry: Wholesale & Retail Trade

Job Category: Retail Operations

Location: Western Cape

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About Our Company

Clicks Group

Introduction

Are you passionate about health and beauty products and helping people look and feel good? Are you confident to control the operational activities at the point of sale to deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who will report to the Store Manager.

Job Description

Job Purpose

To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.

Job Objectives

• To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
• To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
• To ensure shop assistants / cashiers are trained, competent, motivated, and directed to fulfill their duties whilst delivering service excellence at all times.
• To ensure sufficient staffing of the shop assistants / cashiers in line with the work schedule, company policies and labour legislation.
• To timeously and efficiently resolve all customer queries in line with the Company's policies.
• To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
• To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Minimum Requirements

Qualifications and Experience

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at grade 12 level
• Essential: Relevant Retail/Business Management qualification (External applicants)
• 1 year’s experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment
• Numeracy and stock management experience

Skills, Abilities And Job Related Knowledge

• Understanding and application of financial management principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of competency based interviewing
• Results and target driven
• Sound managerial skills
• Planning and organising skills
• Problem‑solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies

• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Relating and Networking
• Following instructions and procedures
• Working with people
• Analysing
• Planning and organising
• Coping with Pressures and Setbacks

Kindly note only applicants who meet the minimum requirements will be contacted.

We are committed to the principles of Employment Equity.