Service Advisor - Clicks Wellington

Clicks Group Limited; Wes-Kaap; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading retail company in South Africa is seeking a Service Advisor to enhance customer service excellence at the point of sale. This role involves managing stock and cash, training staff, and ensuring prompt resolution of customer queries. The ideal candidate should have at least 1 year of experience in a retail setting and possess strong managerial and customer service skills. You will also be responsible for promoting customer loyalty programs and maintaining product knowledge.

Qualifications

• Minimum 1 year of experience in a customer-facing role in retail.
• Experience overseeing multiple employees in a retail environment.
• Basic numerical skills and stock management experience.

Responsibilities

• Ensure efficient operations at the point of sale with excellent customer service.
• Manage stock and cash, ensuring safety and minimizing losses.
• Train and motivate cashiers to deliver excellent service.
• Resolve customer queries promptly according to company policies.
• Promote the Clicks clubcard to enhance customer participation.
• Maintain up-to-date product knowledge to advise customers.

Skills

Customer service excellence

Problem-solving skills

Planning and organising skills

Sound managerial skills

Numeracy and stock management

Knowledge of labour legislation

Leading and Supervising

Retail/FMCG background

Education

Grade 12 level Maths and English

Job description

Are you passionate about health and beauty products and helping people look and feel good? Are you confident to control the operational activities at the point of sale to deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who will report to the Store Manager.

Job Purpose:

• To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.

Job Objectives:

• To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
• To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
• To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
• To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
• To timeously and efficiently resolve all customer queries in line with the Company's policies.
• To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
• To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Qualifications and Experience:

• Desirable: Maths 50% and English 50% at grade 12 level
• 1 years' experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment
• Numeracy and stock management experience

Skills, Abilities and Job Related Knowledge:

• Understanding and application of financial management principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of competency based interviewing
• Results and target driven
• Sound managerial skills
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Relating and Networking
• Following instructions and procedures
• Working with people
• Analysing
• Planning and organising
• Coping with Pressures and Setbacks

Kindly note only applicants who meet the minimum requirements will be contacted.

We are committed to the principles of Employment Equity.

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