Service Advisor

Clicks Group Limited; Stellenbosch; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail company in Stellenbosch seeks a talented manager to direct operational activities at the point of sale. This role focuses on ensuring excellent customer service, managing stock and cash, and training staff to maintain high standards. The ideal candidate will possess Grade 12 education and relevant management qualifications, alongside strong managerial, planning, and communication skills. Join us to contribute to our vision of being the customer's first choice in health and beauty retail.

Qualifications

• Essential: Grade 12 and relevant Retail/Business Management qualification required.
• Desirable: Maths 50% and English 50% at Grade 12 level.

Responsibilities

• Direct and control operational activities at the point of sale effectively.
• Manage stock and cash, minimizing shrinkage with high housekeeping standards.
• Train and motivate shop assistant/cashiers for excellent service.
• Ensure proper staffing in alignment with policies and scheduling.
• Resolve customer queries efficiently according to company policies.
• Promote Clicks clubcard to achieve participation targets.
• Enforce security measures and administrative duties to minimize stock losses.
• Act as a brand ambassador, providing friendly and professional service.
• Support the group's vision of being the customer's first choice.
• Stay updated on products, promotions, and events to inform customers.

Skills

Results and target driven

Sound managerial skills

Planning and organising skills

Problem-solving skills

Strong customer orientation

Good communication skills

Computer literacy

Numeracy skills

Education

Grade 12

Relevant Retail/Business Management qualification

Job description

Listing reference: 023340 Listing status: Online Apply by: 27 January 2026

Position summary

Industry: Wholesale & Retail Trade

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Stellenbosch

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities

Job description

Job Objectives

• To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
• To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
• To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
• To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
• To timeously and efficiently resolve all customer queries in line with the Company's policies.
• To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
• To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge

• Understanding and application of financial management principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of competency based interviewing

Skills

• Results and target driven
• Sound managerial skills
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies

Essential:

• Leading and Supervising
• Relating and Networking
• Delivering Results and Meeting Customer Expectations

Desirable:

• Following instructions and procedures
• Working with people
• Analysing
• Planning and organising
• Coping with Pressures and Setbacks

Minimum requirements

Education:

Essential:

• Grade 12
• Relevant Retail/Business Management qualification (External applicants)

Desirable:

• Maths 50% and English 50% at Grade 12 level