Service Advisor

Clicks Group Limited; Noord-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail company in Kimberley is seeking a Service Advisor to ensure exceptional customer service at the point of sale. The role involves managing shop assistants, resolving customer inquiries, and maintaining stock integrity. Candidates should have at least one year of relevant experience, a Grade 12 qualification, and a background in retail or business management. The position aims to uphold the company's standards of service excellence and operational efficiency.

Qualifications

• 1 year of experience in a customer-facing role in retail/FMCG.
• Essential qualifications include Grade 12 and a relevant Retail/Business Management qualification.
• Numeracy and stock management experience.

Responsibilities

• Ensure service excellence at the point of sale.
• Direct and manage operational activities efficiently.
• Manage stock and cash to minimize shrinkage.
• Train and motivate shop assistants/cashiers.
• Resolve customer queries promptly and efficiently.

Skills

Understanding and application of financial management principles

Retail/FMCG background

Knowledge of customer service excellence

Strong customer orientation

Good communication skills

Computer literacy

Numeracy skills

Education

Grade 12

Relevant Retail/Business Management qualification

Job description

Listing reference: 023519 Listing status: Online Apply by: 11 February 2026

Position summary

Industry: Wholesale & Retail Trade Job category: Other: FMCG, Retail, Wholesale and Supply Chain Location: Kimberley Contract: Permanent Remuneration: Market Related EE position: Yes

About our company

Clicks Group

Introduction

Are you passionate about health and beauty products and helping people look and feel good? Are you confident to control the operational activities at the point of sale to deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who will report to the Store Manager

Job description

Job Purpose:

• To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.

Job Objectives

• To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
• To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
• To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
• To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
• To timeously and efficiently resolve all customer queries in line with the Company's policies.
• To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
• To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Minimum requirements

Qualifications and Experience:

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at grade 12 level
• Essential: Relevant Retail/Business Management qualification (External applicants)
• 1 years' experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment
• Numeracy and stock management experience

Skills, Abilities and Job Related Knowledge

• Understanding and application of financial management principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of competency based interviewing
• Results and target driven
• Sound managerial skills
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies

• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Relating and Networking
• Following instructions and procedures
• Working with people
• Analysing
• Planning and organising
• Coping with Pressures and Setbacks

Kindly note only applicants who meet the minimum requirements will be contacted.

We are committed to the principles of Employment Equity.