Service Advisor

Scania Nederland B.V.; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading automotive service provider in Johannesburg seeks a Service Advisor to ensure daily operations of the service reception while meeting customer service needs. The ideal candidate has at least 2 years of Automaster experience, a Matric certificate, and strong communication skills. Responsibilities include proactively contacting customers, contributing to service sales, and ensuring client satisfaction. This role offers an opportunity to build long-term customer relationships while optimizing workshop utilization.

Qualifications

• Minimum 2 years of experience in Automaster.
• Costing experience is advantageous.
• A valid driver's license is advantageous.

Responsibilities

• Proactively prepare for and make customer contacts.
• Contribute to services sales by analyzing customer needs.
• Ensure customer satisfaction during service.

Skills

Customer service

Proactive communication

Workshop scheduling

Education

Matric certificate or equivalent

Job description

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The Service Advisor works pro-actively to ensure the daily operation of the service reception and that the customer service needs and expectations are met, from customer enquiry through to completion of the invoice and follow-up. This work contributes to an optimized utilization of the workshop and long profitable relations with the customers.

Job Responsibilities

• Before Service Prospecting – Proactively prepare for and make customer contacts.
• Before Service Sales – Contribute to services sales by analysing customer needs and actively interact with them to find optimal solution.
• Before Service Workshop scheduling – Contribute to the utilization of the workshop and its capacity by planning the work to be carried out.
• During Service Customer workshop care – ensure customer satisfaction
• After Service Vehicle Return – Form long term relationships with customers when returning vehicle through clear and active communications.
• After Service Follow up customer work – Ensure thorough follow-up with customers

Applicant must meet these minimum requirements:

• Matric certificate or equivalent required
• Automaster experience - minimum 2 years required
• Costing experience advantageous
• Drivers licence advantageous

Integrity & Compliance

All applications will be treated with full confidentially and will only be made available to the people involved in the recruitment process.

NB: Please be advised in order to apply for this vacancy you need to have been employed in your current role for a minimum of 1 year.