Service Administrator (HVAC Helpdesk)

SFI Group (Pty) Ltd; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A national service company is seeking a Service Administrator to provide administrative support across various portfolios in South Africa, Wes-Kaap. This role involves managing job cards, scheduling technicians, and ensuring service quality. Ideal candidates need to possess 3-5 years' experience in service administration, with a background in technical or maintenance environments being advantageous. Strong multitasking, communication skills, and a Grade 12 education are required. This position offers opportunities for growth and access to benefits including medical aid and a provident fund.

Benefits

Access to Medical Aid

Provident Fund

13th Cheque

Opportunities for ongoing learning and growth

Qualifications

• 3-5 years’ experience in service administration or call centre coordination.
• Background in technical, HVAC, or maintenance environments is advantageous.

Responsibilities

• Provide administrative and coordination support to multiple sites.
• Manage job cards, quotations, purchase orders, and billing.
• Assist with scheduling technicians and managing the call-out process.

Skills

Multitasking

Communication skills

Excel reporting

CRM software

Organizational ability

Education

Grade 12 / Matric

Diploma in Business Administration

Certificate in Customer Service Management

Job description

ARE YOU A SERVICE-DRIVEN ADMINISTRATOR WHO THRIVES ON MANAGING MULTIPLE TASKS AND SUPPORTING DIVERSE TEAMS?

We’re seeking an efficient and customer-focused Service Administrator to provide national administrative support across multiple portfolios. This role is ideal for a multitasker who enjoys coordinating people, systems, and information to ensure exceptional service delivery and operational efficiency.

WHAT YOU’LL BE DOING (KEY RESPONSIBILITIES)

Responsibilities include:

• Provide administrative and coordination support to multiple sites and supervisors.
• Process and manage job cards, quotations, purchase orders, and billing.
• Track and monitor portfolio performance and ensure SLA adherence.
• Assist with scheduling technicians and managing call-out processes.
• Maintain asset registers, service logs, and reporting templates.
• Handle customer queries, ensuring fast and professional responses.
• Support the finance team with invoice accuracy and labour cost capture.
• Ensure compliance with company and client standards for service quality.

WHAT YOU NEED TO SUCCEED

Experience:

• 3–5 years’ experience in service administration or call centre coordination.
• Background in technical, HVAC, or maintenance environments (advantageous)

Qualifications:

• Grade 12 / Matric (Mandatory)
• Diploma or certificate in Business Administration, Operations, or Customer Service Management.

SKILLS & KNOWLEDGE – WHAT SETS YOU APART

• Excellent multitasking and communication skills.
• Strong Excel and reporting ability.
• CRM or service workflow software experience (advantageous).
• High attention to detail and organisational ability.
• Resilient, reliable, and able to perform in a fast-paced environment.
• Meticulous, reliable, and self-driven.
• Good communication and ability to work well with procurement and project teams.
• High organisational aptitude, autonomy, and accountability.

WHAT WE ARE OFFERING…

• Join a leading national company known for quality service and technical excellence.
• Work with a dynamic and supportive operational team.
• Access to Medical Aid, Provident Fund, and a 13th Cheque.
• Opportunities for ongoing learning and growth.
• Exposure to national client portfolios and multi-site operations.

APPLY NOW and become a central part of our service delivery team, ensuring smooth coordination and customer satisfaction across all clients.