Senior Store Operations Manager

Bebeemanager; Cape Town; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading hospitality company in Cape Town is seeking a dynamic Store Manager to support daily operations and ensure exceptional customer service. The ideal candidate should possess a minimum of 3 years' experience in hospitality management, excellent communication skills, and the ability to lead and motivate a team. Responsibilities include managing inventory, optimizing store appearance, and establishing strong customer relationships. If you're passionate about creating a great shopping experience, we want to hear from you.

Qualifications

• Minimum of 3 years of experience in a similar hospitality management role.
• Knowledge of GAAP or similar POS/back-office systems.
• Excellent communication and interpersonal skills.
• Ability to perform under pressure and multitask effectively.
• Strong decision-making, planning, and organizational skills.

Responsibilities

• Support the Store Manager Team with daily operations and visual merchandising.
• Develop, train, and motivate colleagues to meet sales targets.
• Optimize inventory levels and maintain accurate stock records.
• Ensure the store always looks fresh and well-presented.
• Handle enquiries and resolve customer issues effectively.
• Promote a positive, team-oriented culture as a brand ambassador.
• Perform daily cash-ups and stock-takes.

Skills

Communication skills

Interpersonal skills

Multitasking

Organizational skills

Decision-making skills

Job description

Key Responsibilities

• Support the Store Manager Team : Daily store operations, including opening and closing procedures, visual merchandising, and stock management.
• Develop, Train, and Motivate Colleagues : Deliver exceptional customer service and meet sales targets.
• Optimize Inventory Levels : Receive deliveries, process stock, minimize losses, and maintain accurate records.
• Maintain Store Visual Appeal : Ensure the store always looks fresh, well-presented, and on-brand.
• Establish Customer Relationships : Handle enquiries, resolve issues, and build genuine connections with customers.
• Lead by Example : Promote a positive, team-oriented culture as a brand ambassador.
• Apply GAAP Principles : Perform daily cash-ups, invoice capture, stock-takes, and reporting.

Requirements

• A minimum of 23 years of experience in a similar hospitality management role.
• Knowledge of GAAP or similar POS/back-office systems.
• Excellent communication & interpersonal skills.
• Ability to perform under pressure and multitask effectively.
• Strong decision-making, planning, and organizational skills.