Senior Store Manager - Vryburg

Pedros; Vryburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading restaurant chain in South Africa is seeking an experienced restaurant manager to oversee operations, maintain quality standards, and ensure exceptional customer service. The ideal candidate will have over 3 years of experience, strong management skills, and the ability to enhance profitability. This position requires strong organizational skills and a commitment to staff development.

Qualifications

• Minimum 3 years of experience in restaurant and fast-food service.
• GAAP experience and knowledge is advantageous.

Responsibilities

• Overseeing overall operation of the restaurant/take-away.
• Ensuring quality standards of food and maintaining PEDROS SOPs.
• Managing stock control, purchasing, and orders.
• Dealing with customer complaints and ensuring satisfactory service.
• Maximizing profitability and meeting sales targets.
• Managing staff, including discipline and work rosters.
• Ensuring compliance with health and safety regulations.
• Conducting marketing activities to promote the store.

Skills

Restaurant and Fast-Food Service experience

Management skills

Organizational skills

Customer service and good verbal communication skills

Job description

Responsibilities

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

Qualifications

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills