Senior Stock Controller

Louis Vuitton; Cape Town; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading luxury brand is seeking a Senior Stock Controller for their Cape Town boutique. This role involves managing stock inventory, ensuring smooth operations to enhance client experience, and developing the highest brand knowledge. Candidates should have a strong background in stock management and customer service to maintain operational excellence. Join a prestigious team dedicated to providing exceptional service and product availability.

Qualifications

• Strong organizational skills to maintain efficient stock inventory.
• Experience in managing delivery operations and replenishing stock.
• Ability to handle client requests and ensure customer satisfaction.

Responsibilities

• Maintain the stock inventory in a perfect condition.
• Manage delivery operations, preparing and replenishing stock quickly.
• Ensure the right products are available on the sales floor.
• Handle client repair requests and manage the repair process.

Skills

Stock management

Client relationship management

Inventory organization

Operational excellence

Job description

Job responsibilities

We are currently recruiting for a Senior Stock Controller based in our Cape Town boutique.

The Senior Stock Controller's main responsibility is to ensure coaching is practiced and driving teams to productivity for operational excellence is at forefront of their focus.

As the professional in charge of Stock you will secure back of house efficiency, in line with the standards of the Brand. You will ensure smooth operations, to enable the store team to maximize the time spent with Clients and deliver the Louis Vuitton Promise.

“Make your career a beautiful journey” with Louis Vuitton

Profile

DUTIES & RESPONSIBILITIES

Duties and responsibilities are adapted according to local store specificities and can encompass:

Stock Management

• Maintain the stock inventory in a perfect condition ensuring an efficient and logical organization of all stock rooms (product and packaging)
• Manage the delivery operations, preparing and replenishing stock quickly and accurately
• Ensure the right products are available on the sales floor to improve store efficiency and maximize Client experience
• Improve product availability, interacting with Supply Chain and managing My Product Request (MPR) to answer Client needs

After Sales Services

• Approach After Sales Services as a Client relationship opportunity and provide the best Client experience
• Handle Client repair requests, manage the repair process and Client follow-up
• Manage and ensure quality issues are properly dealt with

General duties

• Follow the company’s policies and procedures
• Be fully integrated to the store team (participate in the morning briefing) and contribute to achieving the overall objectives of the store
• Develop the highest Brand and product knowledge
• Respect Louis Vuitton Brand standards in terms of grooming and behavior

Additional information

LOUIS VUITTON MAISON

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence