Senior Service Delivery Lead: Telecom & Vendors

Herotel Telecoms (Pty) Ltd; Pretoria; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A telecommunications company based in Tshwane is seeking a Service Delivery Manager to oversee and enhance the delivery of services across the country. The ideal candidate will have at least 3 years of experience in service delivery or vendor management within the telecoms industry, strong negotiation skills, and a Bachelor's degree in a relevant field. The role involves managing third-party suppliers, ensuring SLA compliance, and leading a national team for optimal performance.

Qualifications

• Minimum 3 years’ experience in service delivery or vendor management in the telecoms industry.
• Strong understanding of SLA frameworks.
• A formal qualification in Project Management would be advantageous.

Responsibilities

• Lead and oversee the end-to-end delivery of telecommunications services.
• Ensure optimal performance from third-party suppliers and vendors.
• Manage contracts and service level agreements (SLAs).
• Drive continuous service improvement.

Skills

Service delivery management

Vendor management

Negotiation skills

Communication skills

Critical thinking

Attention to detail

Education

Bachelor’s degree in Telecommunications, IT, Business Management or related field

Grade 12

ITIL certification

Job description

A telecommunications company based in Tshwane is seeking a Service Delivery Manager to oversee and enhance the delivery of services across the country. The ideal candidate will have at least 3 years of experience in service delivery or vendor management within the telecoms industry, strong negotiation skills, and a Bachelor's degree in a relevant field. The role involves managing third-party suppliers, ensuring SLA compliance, and leading a national team for optimal performance.