Senior Resource Planner & Scheduling Lead — WFM Expert

Tracker Connect; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading technology service provider in Gauteng is seeking a Resource Planner to manage daily workforce updates in Randburg. The role involves forecasting staffing needs, scheduling agents, and optimizing resource utilization for a successful contact center operation. Ideal candidates should have extensive experience in workforce management, relevant certification, and at least 3 years in call centers. Benefits include medical aid and provident fund.

Benefits

Medical aid

Provident fund

Qualifications

• Extensive experience in workforce management.
• At least 3 years of experience in call centers.
• Relevant certification required.

Responsibilities

• Forecast staffing needs for the contact center.
• Schedule agents for efficient operations.
• Optimize resource utilization.

Skills

Workforce management

Scheduling

Resource optimization

Education

Relevant certification

Job description

A leading technology service provider in Gauteng is seeking a Resource Planner to manage daily workforce updates in Randburg. The role involves forecasting staffing needs, scheduling agents, and optimizing resource utilization for a successful contact center operation. Ideal candidates should have extensive experience in workforce management, relevant certification, and at least 3 years in call centers. Benefits include medical aid and provident fund.