Senior Project Manager - Market Research - (Remote South Africa; Us Hours) R42 000 - R46 000 Ct[...]

Hustle Consulting; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A market research consulting firm is seeking a Senior Project Manager to lead advanced market research projects. The ideal candidate will have extensive client-facing project management experience and functional knowledge of survey platforms. Responsibilities include managing client communications and coordinating with team members. This position requires native-level English and advanced Excel skills, along with a proactive attitude. Candidates must be able to work US business hours and have a reliable internet connection.

Qualifications

• 3+ years of experience in client-facing project management of advanced online sample projects.
• Functional knowledge of survey platforms like Survey Monkey, Decipher, or Qualtrics.
• Advanced Excel skills including formulas, VLOOKUP, and pivot tables.

Responsibilities

• Lead market research projects from kick-off to close.
• Manage client communication including timelines and issue resolution.
• Coordinate support from team members and third-party partners.

Skills

Client-facing project management

Survey platform knowledge

Microsoft Excel

Business English fluency

Time management

Education

Bachelor's degree

Tools

Survey Monkey

Decipher

Qualtrics

Job description

Introduction

Our client consists of a group of experienced industry veterans looking to revolutionize the survey data and sampling process.

Their clients include the world's top management consultancies, market research agencies, and brands.

Their mission is to make their clients' research process easier and to be a reliable, repeatable data collection partner.

Shift and Schedule

The Senior Project Manager will work within a team of several other project managers reporting to one of their Client Experience Managers. The shift for this position aligns with US business hours in Central Time, which equates to 3pm - 12am SAT from March to November and 4pm - 1am SAT from November to March.

Duties & Responsibilities

Proactively lead advanced market research projects with survey programming, sample delivery, and post-field deliverables from kick-off to successful close.

Lead all aspects of client communication during project delivery including timelines, assigning responsibilities, updates, and issue resolution.

Exemplify exceptional customer service by understanding and successfully delivering customer requests with proactive, effective communication.

Lead and coordinate support from internal team members and third-party partners with clear specifications, timelines, and expectations.

Immerse yourself in our clients' businesses, understanding their challenges, objectives, how it is performing, and how they define success.

Partner with leadership in driving continuous improvements to the company's operating model including the design and deployment of new technologies, processes, and revised roles.

Desired Experience & Qualification

Required

• 3+ years of excellence in client-facing project management of advanced online sample projects.
• Functional knowledge of survey platforms, such as Survey Monkey, Decipher, or Qualtrics.
• Advanced knowledge of Microsoft Excel, including advanced formulas, VLOOKUP, and pivot tables.
• Native-like fluency in business English, with a wide knowledge of various professional terms from different industries.
• A home fibre internet connection with a minimum speed of 20 Mbps is a requirement of the position.

Preferred

• Knowledge of DIY sampling platforms highly preferred, and ample experience expected managing sample collection across a variety of panels and clients.
• Bachelor's degree.

Attributes

• An energetic self-starter with a proactive attitude who can learn quickly.
• Strong critical thinker with excellent time management, prioritization, and organization skills including the ability to effectively multi-task under pressure.
• Professional demeanor, excellent written and oral communication skills.
• Able to thrive in a fast-paced continuous learning, continuous improvement environment.
• Positive energy and ability to handle stress in the face of challenges.