Alacrity, a division of Saratoga, is seeking a skilled Senior Project Manager to join the international team at our client, Worldwide Chain Stores.
The role focuses on overseeing the successful implementation of the client's product into businesses worldwide, ensuring that project execution aligns with strategic objectives.
Responsibilities
- Develop project plans, goals, and budgets and identify resources required.
- Assemble, coordinate and schedule project teams, assigning individual responsibilities and ensuring effective performance.
- Develop project schedules and methods for measuring results.
- Plan, organise and manage all phases of the project to ensure on-time and on-budget completion.
- Resourcing and scheduling of projects to align with organisational priorities.
- Conduct project planning and evaluation to ensure alignment with business objectives.
- Manage and deliver customer communications throughout the project lifecycle.
- Obtain project sign-offs and ensure customer satisfaction across all stages of the project.
- Demonstrate success in driving revenue growth through effective project delivery.
- Proactively resolve project challenges, escalating issues when needed to the Programme / Operations Manager.
- Manage risks and impacts on project timelines and budgets.
- Ensure all billable work is accurately accounted for during project execution.
- Communicate clearly and professionally to build customer trust and satisfaction.
- Measure and ensure customer satisfaction in project delivery and consultancy services.
- Create and manage Statements of Work (SoW) to clearly define project deliverables and scope.
- Implement change control processes and manage timesheet tracking.
- Leverage knowledge of business process tools to enhance project efficiency.
- Perform any other reasonable duties as required by management.
What Sets You Apart
- A Bachelor's Degree in Business, IT or a related discipline with strong academic results.
- Completed Project Management certifications such as PMI or PRINCE2.
What you will bring
- A minimum of 5 years of experience in project management, professional services, or service delivery roles within the IT and supply chain sectors.
- Strong stakeholder management skills, with experience handling multiple implementations across diverse teams and geographies.
- Foundational knowledge of Business Analysis and Quality Assurance, with the ability to apply these skills in medium to business‑critical project environments.
- The ability to understand and communicate complex technology issues to non‑technical stakeholders.
- Demonstrated proficiency in project management tools and methodologies as defined by PMI, PRINCE2, or similar professional frameworks.
- Experience and exposure to Agile methodologies.
- Proven ability to effectively interface with senior management, project teams, third parties, and customers.
- Demonstrable passion for building and maintaining strong customer relationships.
- Willingness and ability to travel both nationally and internationally.
- Comfort in managing projects and customers across multiple geographies and time zones.
Personal Attributes
- Excellent analytical skills with a proven ability to solve problems and innovate.
- Strong oral and written communication skills.
- Meticulous attention to detail and adaptability to change.
- Hands‑on, proactive, and delivery‑focused with a self‑starter attitude.
- Strong relationship‑building skills with clients and team members.
- High ethical standards, trustworthiness, and personal integrity.
- Organised, continuously learning, and committed to professional growth.
- In‑depth understanding of supply chain and warehousing operations.
- High emotional intelligence with an ability to motivate others, negotiate effectively, and influence decisions.
Who We Are
Alacrity, a division of Saratoga, acts as a South Africa‑based Employer of Record for its international clients.
The successful applicant will be employed by Alacrity but fully integrated into and will have direct reporting links into Worldwide Chain Stores.
What does Worldwide Chain Stores do?
Worldwide Chain Stores offers state‑of‑the‑art solutions for warehouse management, asset management, order management and more.
WCS's software is used by several leading organisations worldwide and is integral to their supply‑chain operations.
Worldwide Chain Stores is part of Volaris Group, a buy‑and‑hold acquirer of software businesses.
Employment Information
- Seniority level : Not applicable
- Employment type : Full‑time
- Job function : Information Technology
- Industry : IT Services and IT Consulting