Senior Operations Analyst - Banking (Hybrid)

Profession Hub; Pretoria; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A leading consulting firm is seeking a Senior Operations Analyst to provide crucial support to clients in Pretoria East. The ideal candidate will manage client Bank files and ensure timely processing of electronic files while addressing client queries. Candidates must possess a diploma in an administrative field along with a minimum of 5 years of relevant experience, particularly in the banking and insurance industry. This role requires strong communication and organizational skills in a fast-paced environment.

Qualifications

• 5+ years of experience in a similar role.
• Sound knowledge of the Bank and Insurance industry is a must.

Responsibilities

• Provide first-line support to clients on banking products.
• Process electronic files for clients.
• Take accountability for client Bank files.
• Identify and communicate problems to the Bank or technical team.
• Maintain effective system information.

Skills

Client support

Communication skills

Time management

Organizational skills

Presentation skills

Education

Diploma in an administrative field

Tools

MS Office (Word, Excel)

SQL

Job description

Our client is searching for a Senior Operations Analyst to join their team in Pretoria East.

Job Purpose

• To provide first-line support to clients on banking products and assist in processing electronic files for clients.

Role Responsibilities

• Take accountability for client Bank files. Ensure that files are processed, and feedback are supplied to clients per update file.
• Confirm file layouts from clients and submissions to the Bank.
• Identify problems, communicate problems and follow up with the Bank or technical team.
• Ensure that the feedback files are created per client request.
• Maintain effective system information and ensure the updates occur timeously.
• Attend to client queries.
• Ensure client processes documentation is up-to-date
• Check client and Bank Limits.
• Monitor Account Verification Service-Realtime system and report any issues to BANK /Client.
• Ensure that alerts are resolved.

Preferred Requirements

• Diploma in an administrative field
• A minimum of 5years’ experience in a similar role
• 5+ years’ experience in MS Office, especially Word and Excel
• SQL experience
• Sound knowledge of the Bank and Insurance industry is a MUST have

Personality Attributes

• Exceptional written and verbal communication skills
• Able to keep the information confidential
• Should exhibit excellent time management and organizational skills to complete the assigned work effectively
• Honest and trustworthy
• Ability to work in a team and as an individual
• Good presentation skills
• Ability to work under pressure and adhere to deadlines