Senior Officer (Undertakings)

Road Accident Fund; East London; On-site; ZAR 492,000 - 580,000; Full time

Job summary

A national compensation fund located in East London is seeking a Senior Officer for a fixed-term contract. You will be responsible for managing claims and administering undertakings. The ideal candidate should have a NQF 7 qualification and at least three years of relevant experience in a claims environment. Strong skills in negotiation, administration, and communication are essential for success in this role.

Qualifications

• Relevant 3 years’ experience in the claim’s environment.

Responsibilities

• Administer undertakings in line with RAF Act.
• Manage claims handling and ensure correct liability interpretation.
• Pre-authorise costs and recommend payments.

Skills

Computer literacy

Negotiating skills

Administration skills

Communication skills

Writing skills

Assertiveness

Analytical thinking

Education

NQF 7 (bachelor’s degree or Advanced Diploma)

Job description

Overview

Division: 3300
Reference No: 6135
Location: East London, Eastern Cape, ZA
Employment Type: Fixed Term Contract
Disability (EE targeted role): Yes
T.A.S.K Grade: 12
Job Posting Salary: R579,259.00
Job Posting End Date: 30 Sep 2025

The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads.

Role

SENIOR OFFICER: UNDERTAKINGS – TASK GRADE 12

Note: This is a 36-month, fixed-term contract position

Purpose

Purpose of the job: The purpose of the Senior Officer: Undertakings is to administer undertakings in line with Section 17(4) (a) of the RAF Act 56 of 1996 as amended.

Key Performance Areas

• Claims Handling
• Ensure the correctness of the interpretation of the settlement, the undertaking, any limitations and or the past medical expenses to determine the Funds liability for future costs to be incurred.
• Ensure that any discrepancies are corrected by the re drafting of the undertaking to reflect the correct liability.
• Ensure that cognisance is taken of all expert reports, of internal and external origin, as well as the Medical and Legal assessment to determine the Funds liability for the costs incurred.
• Pre-authorise costs still to be incurred in terms of the undertaking within the mandate and in line with the medical and legal assessment.
• Recommend or approve payment of the costs as per the mandate; or repudiate the costs; or request more information or refer for medical intervention.
• Ensure that matters are referred to field Case Managers for further investigation.
• Ensure that the need for home visits are timeously identified and attended to when required.
• Ensure that the appropriate experts are appointed to do further assessments.
• Ensure the accurate quantification of undertakings.

• Perform undertakings information audit
• Ensure the update in any change in the settlement details on the undertaking system to ensure that the liability of the Fund is accurately reflected on the system.

Qualifications

• NQF 7 (bachelor’s degree or Advanced Diploma) related qualification to discipline.

Experience

• Relevant 3 years’ experience in the claim’s environment.

Competencies

Behavioural

• Personal mastery
• Emotional wisdom
• Ethics and governance
• Customer orientation and customer focus

Technical

• Computer literacy
• Advanced Third-Party Knowledge
• Negotiating skills
• Administration skills
• Communication skills
• Writing skills
• Assertiveness
• Analytical thinking

NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer; successful candidates are required to structure their packages in a manner that will suit their needs.”

The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.

Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful

Security Vetting shall be conducted on all prospective employees

It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.