Senior Manager Of Operations Sandton

Blue Label Telecoms; Gauteng; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading telecom company in Gauteng is seeking a Senior Manager to oversee product development processes and integrate them with enterprise operations. The ideal candidate will have 8-12 years of experience in technology and operations management, with strong skills in strategic planning and budget management. This role requires leadership in developing workflows that enhance quality and drive innovation, alongside fostering cross-functional collaboration and team success.

Qualifications

• 8 – 12 years of experience in technology, operations management, or related field.
• Deep understanding of the events and transport industry.
• Managerial experience delivering predetermined objectives.

Responsibilities

• Oversee the entire product development lifecycle.
• Drive innovation and deliver high-quality products.
• Streamline processes and improve operational efficiency.
• Develop and execute comprehensive strategic plans.
• Manage budgets and control expenses.

Skills

Product Development Oversight

Team Leadership

Strategic Planning

Budget Management

Operational Efficiency

Education

Bachelor’s degree in Technology, Business Administration, Management, Operations Management, or a related field

MBA is an advantage

ITIL, Cobit, Prince 2, PMBok

Job description

Job Overview

The primary purpose of the role is to oversee and optimise the seamless integration of product development processes with broader enterprise operations. This involves strategising and implementing efficient workflows that enhance product delivery, quality, and overall organisational effectiveness. The Senior Manager is responsible for aligning and prioritising product development initiatives with the overarching business objectives, ensuring that products not only meet high standards but also contribute to the company's growth and profitability.

Duties & Responsibilities

• Product Development Oversight – Effectively manage and be involved in the entire product development lifecycle, ensuring alignment with strategic objectives, overseeing cross‑functional collaboration and maintaining a keen focus on timelines and resource allocation.
• Drive innovation, optimise processes, and deliver high‑quality products that meet or exceed customer expectations. Implement successful agile methodologies and the continuous improvement of development workflows.
• Operational Efficiency – Streamline and optimise processes across the entire operational spectrum, identify areas for improvement, implement lean methodologies, and enhance overall workflow efficiency.
• Reduce operational costs, improve resource utilisation, and increase productivity within the product and enterprise operations.
• Strategic Planning – Develop, communicate, and execute a comprehensive strategic plan aligned with the enterprise's goals, translating high‑level objectives into actionable plans and evaluating market trends to identify growth opportunities.
• Team Leadership – Create and nurture a high‑performing and cohesive team, inspire, motivate, and guide cross‑functional teams towards successful execution, cultivate a positive team culture, and promote collaboration.
• Cross‑Functional Collaboration – Promote breaking down silos, facilitate effective communication, and promote collaboration across various departments involved in product and enterprise operations, fostering an integrated culture.
• Performance Monitoring and Analysis – Create, track, and evaluate key operational metrics, implement robust monitoring systems, analyse performance data, and derive actionable insights to enhance overall operational efficiency and mitigate potential risks.
• Budget Management – Develop, monitor, and optimize budgets, ensuring fiscal responsibility and alignment with organisational objectives, forecasting financial needs, and controlling expenses.
• Organisational Capability Building – Evaluate the capabilities of staff, implement formal development frameworks, coach and mentor others, and manage the delivery of projects using appropriate project management methodology.
• Application Software Roadmap – Define and maintain a roadmap to facilitate application software development, ensuring prioritization in line with business requirements.
• Performance Management – Manage and report on the performance of a substantial, diverse team, set appropriate performance objectives, hold direct reports accountable, and take corrective action where necessary.
• Personal Capability Building – Act as subject matter expert in technology, policy, regulation, or operational management for the team.
• Maintain external accreditations and in‑depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.

Desired Experience & Qualification

General Education – Bachelor’s degree in Technology, Business Administration, Management, Operations Management, or a related field. MBA is an advantage. Other relevant technology certificates e.g., ITIL, Cobit, Prince 2, PMBok. General Experience – 8 – 12 years of experience in technology, operations management, business process improvement, or a related field is essential. Deep understanding of the events and transport industry. Managerial Experience – Experience of planning and managing resources to deliver predetermined objectives as specified by more senior managers (over 6 years).