Senior IT Service Delivery Lead – ITIL & Incident Mgmt

Transnet Company; Pretoria; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading transport and logistics firm is looking for a Snr Specialist in Service Delivery based in Gauteng, Pretoria. The role includes ensuring IT services meet SLAs, managing incidents, and improving service delivery. Ideal candidates will have a B degree in Information Technology, ITIL certifications, and 5-8 years of experience in a service management environment. This position offers an opportunity to lead service management processes and drive improvements.

Qualifications

• 5-8 years experience in service management environment, particularly in incident and problem management.
• Strong business relationship management abilities.
• Valid Driver's License needed.

Responsibilities

• Ensure services are delivered to meet SLAs.
• Monitor service performance and implement improvements.
• Manage incident management process and resolutions.

Skills

Service Desk Management

Service Level Management

Service Reporting Management

Incident Management

Problem Management

Service Catalogue Management

Education

B degree in Information Technology or related discipline

Certificate in ITIL Foundation

Certificate in ITIL Service Management (optional)

Job description

A leading transport and logistics firm is looking for a Snr Specialist in Service Delivery based in Gauteng, Pretoria. The role includes ensuring IT services meet SLAs, managing incidents, and improving service delivery. Ideal candidates will have a B degree in Information Technology, ITIL certifications, and 5-8 years of experience in a service management environment. This position offers an opportunity to lead service management processes and drive improvements.